Kenneth Back
Rolla,MO
Summary
Proven Service Technician with a track record of enhancing customer satisfaction and streamlining operations at Hartley's CC. Skilled in installation, repair, and preventive maintenance, coupled with exceptional attention to detail and customer service abilities. Increased team productivity by implementing effective communication strategies, demonstrating flexibility, and adaptability in dynamic environments. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Technician
Hartley's CC
06.2023 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Branch Manager
Plumb Supply
04.2017 - 06.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Service T
Garner Refrigeration And Heating
05.2007 - 04.2017
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Education
HVAC Installation And Repair
Vatterott
Springfield, MO11.1994
High School Diploma -
Kearney Senior High
San Diego, CA06.1992
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Work with Minimal Supervision
- Customer Service
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
- Mechanical abilities
- Flexible and Adaptable
Certification
EPA type 2
Timeline
Service Technician
Hartley's CC
06.2023 - 03.2024
Branch Manager
Plumb Supply
04.2017 - 06.2020
Service T
Garner Refrigeration And Heating
05.2007 - 04.2017
HVAC Installation And Repair
Vatterott
High School Diploma -
Kearney Senior High
EPA type 2
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