Kenneth Baker
Young Harris,GA
Summary
Highly motivated clinician certified in pedorthics and eager to apply experience and skills to dynamic new role. Proficient in comprehensive approach to patient care of primarily geriatric and medically-compromised patient population. Adept at collecting and assessing data, communication with referral sources and medical device manufacturers, developing and adapting plans of treatment, delivering appropriate appliances, providing patient education and ongoing follow-up care to ensure the best possible outcome. Bringing twenty-three years' experience in patient support and care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pedorthist
Hanger Clinic: Prosthetics & Orthotics
La Grange, GA
08.2001 - 12.2022
- Managed Diabetic Shoe & Custom Orthotics program.
- Provided custom orthotics and footwear to patients with lower limb dysfunction.
- Provided care to primarily geriatric patient population with wide-ranging health problems and compromised health.
- Assessed patient's medical condition, medical history, lifestyle, limb condition and gait analysis for the purpose of recommending appropriate, holistic treatment options. This included biomechanical assessments to determine the cause of foot pain or discomfort.
- Collected data and clinical measurements, including limb size, shape, and discrepancies using standard protocols for customized fitting purposes.
- Created a plan of care for each patient that included goals, interventions, and expected outcomes.
- Constructed and fabricated appliances or supervised others performing tasks.
- Repaired, rebuilt and modified prosthetic and orthopedic appliances.
- Fitted, tested and evaluated devices on patients, adjusting for proper function and comfort.
- Educated patients on proper use of foot orthoses or other devices prescribed to them.
- Evaluated patient progress by assessing changes in range of motion, strength, balance, posture, and mobility.
- Developed relationships with local physicians to ensure quality patient referrals and appropriate communication for the best treatment outcomes.
- Consulted with manufacturers regarding product selection for specific conditions to ensure the highest level of treatment.
- Managed inventory of pedorthic materials such as shoe modifications, braces, foot orthoses and other related supplies.
- Maintained detailed records including patient histories, treatments performed and results achieved.
- Participated in continuing education courses and seminars related to pedorthics and foot health to ensure patient care practices were current with standard of care.
- Monitored insurance plans for coverage criteria related to pedorthic services provided.
- Facilitated communication between referral sources and staff members concerning patient care issues.
- Addressed patient concerns in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all applicable laws and regulations governing the practice of pedorthics.
- Followed established regulations and procedures to maintain patient privacy.
- Observed established infection control guidelines.
- Showed and explained orthopedic and prosthetic appliances to healthcare workers.
- Assisted customers with completing forms required for mailing items such as certified letters or money orders.
- Monitored progress of projects and ensured timely completion.
- Managed daily operations, including budgeting, personnel management, and customer service.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Developed strategies for improving customer experience with the organization's services.
- Compiled information on competitor services and pricing structures as needed.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Prepared monthly reports summarizing current service activities.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Liaised between client and technician to keep parties fully informed.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Toggled between multiple systems and databases to look up information and update records.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Organized client meetings to provide project updates.
Certified Fitter - Orthotics
Hanger Clinic: Prosthetics & Orthotics
La Grange, GA
08.2001 - 12.2022
- Assisted in the fabrication of orthoses using a variety of materials and techniques.
- Performed fittings for custom-made braces, splints, supports, and other orthopedic appliances.
- Analyzed prescription orders from physicians to ensure accuracy prior to fabrication.
- Measured patients to determine appropriate size and fit of orthotics.
- Collaborated with medical staff regarding design modifications or changes in device usage.
- Fabricated prosthetic devices by following corporate rules, internal guidelines and patient specifications to optimize fit and produce high-quality work.
- Evaluated gait patterns during ambulation with prescribed orthoses.
- Provided patient education about proper use, care, and maintenance of orthotic devices, including demonstrating how to properly don, doff, adjust, maintain, clean and store orthotic devices for optimal performance.
- Monitored patient response to treatment plan involving the use of an orthosis.
- Adjusted and repaired existing orthotic devices as needed.
- Maintained records on patient progress with respect to the fitting and use of orthotics.
- Ensured that all documentation related to patient visits was accurate and up-to-date.
- Reported any adverse reactions or issues with device fit or function immediately.
- Maintained inventory levels of supplies used in fabricating custom-made devices.
- Educated healthcare professionals on proper selection criteria for various types of devices.
- Provided guidance on selecting appropriate components based upon individual needs.
Certified Prosthetic-Orthotic Assistant
Hanger Clinic: Prosthetics & Orthotics
La Grange, GA
08.2001 - 12.2022
Lead Office Administrator
Hanger Clinic: Prosthetics & Orthotics
Warm Springs, GA
08.2001 - 10.2003
- Organized and managed daily office operations and procedures.
- Developed and implemented filing systems, maintained databases and tracked customer inquiries.
- Supervised administrative staff, including hiring, training and evaluating personnel.
- Monitored inventory of office supplies and placed orders when necessary.
- Handled confidential documents ensuring security protocols are followed.
- Provided support to executive management team on special projects as needed.
- Oversaw the maintenance of office equipment such as computers, printers, copiers and fax machines.
- Interfaced with vendors to ensure timely delivery of services or products.
- Processed invoices and payments in accordance with company policies.
- Acted as point of contact between external clients, vendors, visitors and internal departments.
- Ensured compliance with all safety regulations within the office environment.
- Managed employee records including payroll information, benefits enrollment forms.
- Answered phone calls from customers and responded to their inquiries via email or phone.
- Scheduled appointments for senior staff members and coordinated video conferences as required.
- Maintained a safe work environment by adhering to health and safety standards and procedures.
- Performed general administrative duties such as photocopying, scanning and mailing letters.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Filtered emails based on importance and escalated issues to leadership.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support accounting team.
- Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
- Swept and mopped all hard-surface floors in the facility.
- Vacuumed carpets in offices, hallways and other areas as needed.
- Dusted furniture and fixtures throughout the building.
- Replaced light bulbs as needed.
- Checked inventory of cleaning supplies weekly and ordered replacements when necessary.
- Emptied wastebaskets on a daily basis.
- Maintained a clean and safe working environment for staff members.
- Inspected equipment to ensure proper functioning.
- Cleaned windows inside and outside of the building.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Stocked paper products in restrooms.
- Disinfected door handles, telephones and other frequently touched surfaces.
- Performed deep cleaning tasks periodically such as waxing floors or shampooing carpets.
- Responded quickly to spills or messes to prevent staining or damage to flooring or furnishings.
- Assisted with snow removal during winter months.
- Adhered to health codes regarding sanitation standards.
- Followed safety protocols while using hazardous chemicals.
- Operated power washers to clean outdoor surfaces such as sidewalks or parking lots.
- Created inventory checklists and stocked housekeeping carts.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Transported trash and hazardous waste to appropriate disposal area.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Responded to emergency cleaning requests to meet client expectations.
- Restocked supplies, replacing toiletries, liners and soaps.
- Collected trash from floors within hallways, bathrooms and work areas.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Replenished supply of hand soap, paper towels and other consumables.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
Education
Certified Pedorthic Program -
Foot Solutions
Marietta, Ga03.2010
Some College (No Degree) -
Columbus State University
Columbus, GASkills
- Organizational Leadership
- Customer Service
- Strategic Planning
- Attention to Detail
- Verbal Communication
- Document Management
- Workflow Optimization
- Human Resources
- Office Coordination
- Staff Management
- Technical Support
- Bookkeeping
- Database entry
- Expense Reporting
- Payroll Administration
- Word Processing
- Report Preparation
- Business Correspondence
- Scheduling
- Business Administration
- Administrative Support
- Mail handling
- Telephone reception
- Time Management
- Meeting planning
- Inventory Management
- Planning events
- Billing and coding
- Conscientious and Detail-Oriented
- OSHA Compliance
- Safety Standards and Protocols
- Maintaining Building Security
- Productivity and Time Management
- Strong Work Ethic
- Team Collaboration
- MSDS Knowledge
- Calm Under Pressure
- Interpersonal Communication
- Clinical Documentation
- Communication and Interpersonal Skills
Certification
- Certified Pedorthist CPed3479
- Certified Orthotic and Prosthetic Assistant CPOA0044
- Certified Orthotic Fitter CFo02604
- Licensed Georgia Real Estate Agent #392093
Vaccinations
- COVID-19 Vaccinated
Timeline
Certified Pedorthist
Hanger Clinic: Prosthetics & Orthotics
08.2001 - 12.2022
Certified Fitter - Orthotics
Hanger Clinic: Prosthetics & Orthotics
08.2001 - 12.2022
Certified Prosthetic-Orthotic Assistant
Hanger Clinic: Prosthetics & Orthotics
08.2001 - 12.2022
Lead Office Administrator
Hanger Clinic: Prosthetics & Orthotics
08.2001 - 10.2003
Certified Pedorthic Program -
Foot Solutions
Some College (No Degree) -
Columbus State University
Similar Profiles
ELLA MEEKELLA MEEK
Intern at Hanger Clinic: Prosthetics & OrthoticsIntern at Hanger Clinic: Prosthetics & Orthotics
Carmen TorresCarmen Torres
Patient Care Coordinator at Hanger Clinic: Prosthetics & OrthoticsPatient Care Coordinator at Hanger Clinic: Prosthetics & Orthotics
Xylina CherryXylina Cherry
Office Administrator at Hanger Clinic: Prosthetics & OrthoticsOffice Administrator at Hanger Clinic: Prosthetics & Orthotics
Jovan RubioJovan Rubio
Lead Banquet Server at Brasstown Valley Resort and SpaLead Banquet Server at Brasstown Valley Resort and Spa
Rachel BeasenburgRachel Beasenburg
Video Client Care Specialist at SpectrioVideo Client Care Specialist at Spectrio