Kenneth Barnard
Cobbtown,GA
Summary
Motivated Warehouse Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to increase productivity and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Order Filler
Walmart Distribution center
05.2016 - Current
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Cross trained in several areas including RSR, Label control, Loader/Unloader, Systems Operator backup.
- Consistently maintains 100%+ productivity standards in all areas.
Store Manager
Pawn City
12.2013 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased stores performance by driving sales and customer interactions.
Credit Manager
Farmers Home Furniture
11.2011 - 12.2013
- Easily establishes rapport with customers
- Able to resolve customer complaints in manner that maintains customer loyalty
- Able to collect past due accounts in manner that allows customer to return as part of customer base.
- Prepares and maintains reports of past due accounts
- Resolves delivery scheduling issues in quick and accurate manner that results in repeat business
- Communicates and demonstrates benefits and features of products to customers so that customer can use product correctly
- Analyzes detailed collection reports for trends and methods to improve collections.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Monitored accounts for signs of fraud and non-payment issues.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Maintained 3% of below delinquency based on customer retention.
Forklift Loader Operator
Wal-Mart Distribution Center
06.2007 - 02.2011
- Packed items into appropriate containers for shipment.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Cross trained in several areas including RSR and Order filling.
- Maintained 100%+ productivity in all areas.
- Special team in charge of Annual event.
- Special team in charge of Store remodel.
Education
No Degree - Computer And Information Systems Security
Ogeechee Technical College
Statesboro, GA01.2025
Associate of Applied Science - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NH01.2025
Skills
- Warehouse Operations
- Loading and Unloading
- Order Picking and Processing
- Effective Listening and Communication
- Error Reviews
- Material Loading and Unloading
- Clear Communication
- Work Planning and Prioritization
- Staff Management
- Business Leadership
- MS Office Proficiency
- Multitasking and Organization
- Employee Terminations
Additional Information
- WAREHOUSING Daily operation of various types of forklifts including clamp and high reach lifts. Used Warehouse Management System to fill out going inventory orders and compile reports/documents of these orders. Used Warehouse Management System to record incoming inventory and compile reports/documents for this inventory. Maintained warehouse inventory placement for easy location. Maintained warehouse so that warehouse environment was consistently safe and orderly.
Timeline
Order Filler
Walmart Distribution center
05.2016 - Current
Store Manager
Pawn City
12.2013 - 05.2016
Credit Manager
Farmers Home Furniture
11.2011 - 12.2013
Forklift Loader Operator
Wal-Mart Distribution Center
06.2007 - 02.2011
No Degree - Computer And Information Systems Security
Ogeechee Technical College
Associate of Applied Science - Computer And Information Sciences
Southern New Hampshire University
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