Kenneth Belcher
GA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
19
19
years of professional experience
Work History
Driver
Nokia Logistics
Alpharetta, Georgia
01.2024 - Current
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Responded promptly to emergency situations such as flat tires or breakdowns on the road.
- Demonstrated knowledge of local roads, highways, landmarks, traffic patterns.
- Inspected truck before departing to ensure safety and compliance with DOT regulations.
Assistant Store Manager
Rent A Center Warehouse & Retail Store
Marietta, GA
10.2016 - 11.2023
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Ensured compliance with all safety regulations throughout the store premises.
Department Manager
Wal-Mart Supercenter
Fayetteville, GA
03.2005 - 10.2016
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Conducted regular performance reviews to monitor progress of individual employees.
- Ensured compliance with company policies and relevant regulations.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Some College (No Degree) -
NTC Great Lakes
Great Lakes, ILSkills
- Revenue Generation
- Vehicle Maintenance
- Equipment Operation
- Materials Transport
- DOT Compliance
- Appointment Scheduling
- Cost Reduction
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Microsoft Office
- Supervision and leadership
- Forklift Operation
- Palletizing
- Shipping and receiving
- Certified Pallet Jack Operator
- Dock Operations
Timeline
Driver
Nokia Logistics
01.2024 - Current
Assistant Store Manager
Rent A Center Warehouse & Retail Store
10.2016 - 11.2023
Department Manager
Wal-Mart Supercenter
03.2005 - 10.2016
Some College (No Degree) -
NTC Great Lakes
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