Kenneth Bent
York,PA
Summary
Military veteran with over twenty years of experience in retail management. Effectively communicates with colleagues and customers both in person and using Zoom web-conferencing.
Overview
38
38
years of professional experience
Work History
Assistant Manager
Lowe's
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Paint Center Manager
Ring's End
12.1998 - 01.2023
- Train and supervise a team of 4 employees
- Manage employee work schedule and conduct annual reviews
- Coordinate daily ordering and receiving of stock plus weekly store inventories using digital tools
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Co-owner
Precision Homecrafting
01.1993 - 01.1998
- Co-owned & operated a painting business in Fairfield County, CT
- Provided comprehensive painting services from new construction to commercial, residential, and historical restorations
Connecticut National Guard
01.1990 - 01.1996
Painting Contractor
Steve Schappert Enterprise
01.1991 - 01.1993
Engraver and Shipper
Harrison Engraving
01.1990 - 01.1991
Pershing Missile Specialist
United States Army
01.1987 - 01.1990
Education
High School Diploma -
Brookfield High School
Brookfield, Connecticut06.1986
Skills
- Staff Leadership
- Account management
- Sales expertise
- Customer retention
- Schedule management
- Employee development
- Purchasing and planning
- Supervision and training
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Recruiting and interviewing
- Sales strategies
- Employee performance evaluations
Relocating To
York, PA
Timeline
Assistant Manager
Lowe's
01.2023 - Current
Paint Center Manager
Ring's End
12.1998 - 01.2023
Co-owner
Precision Homecrafting
01.1993 - 01.1998
Painting Contractor
Steve Schappert Enterprise
01.1991 - 01.1993
Connecticut National Guard
01.1990 - 01.1996
Engraver and Shipper
Harrison Engraving
01.1990 - 01.1991
Pershing Missile Specialist
United States Army
01.1987 - 01.1990
High School Diploma -
Brookfield High School
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