Kenneth Black
Amherst,NY
Summary
Dynamic operations manager with a proven track record at Dayoub Marketing, excelling in conflict resolution and team leadership. Enhanced operational efficiency through streamlined processes and effective inventory management. Recognized for fostering collaboration and driving employee engagement, resulting in improved performance and customer satisfaction.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Paramedic and Emt
Mercy Flight WNY
04.2020 - Current
- Administered advanced life support procedures in emergency situations to stabilize patients.
- Coordinated patient transport logistics with healthcare providers to ensure timely care.
- Mentored junior paramedics on protocols and best practices for emergency response.
- Evaluated patient conditions and implemented appropriate medical interventions efficiently.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Responded to daily emergencies and worked alongside firemen and EMTs.
Ski Patroller
Kissing Bridge
10.1985 - Current
- Conducted thorough safety inspections of ski trails to ensure optimal conditions for guests.
- Administered first aid and emergency response services to injured skiers, ensuring prompt care and stabilization.
- Collaborated with team members to develop effective rescue protocols and improve operational efficiency.
- Trained new patrollers on safety procedures, equipment usage, and customer service best practices.
- Managed daily patrol schedules and resource allocation to enhance coverage across the ski area.
- Provided timely incident reports for accurate documentation and analysis of any accidents or injuries that occurred on the mountain.
- Updated knowledge base by staying current on industry news and trends in avalanche safety, snow science, and emergency response techniques.
- Extracted skiers from compromising places and situations using emergency chair lift evacuations and high angle rescue procedures.
Manager
Colonie Lounge
06.2000 - 04.2020
- Oversaw daily operations, ensuring high service standards and customer satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Analyzed financial reports to identify trends and drive cost-effective decision-making.
- Led conflict resolution initiatives, promoting a positive work environment among team members.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations Manager
Dayoub Marketing
05.1998 - 06.2004
- Streamlined operational processes to enhance productivity and reduce costs.
- Led cross-functional teams in implementing marketing strategies and initiatives.
- Developed training programs to improve employee performance and engagement.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Coordinated logistics operations, ensuring timely delivery of marketing materials.
- Fostered relationships with vendors to negotiate better pricing and service terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Bachelor of Science - Accounting
Colorado State University
Fort Collins, COSkills
- Conflict resolution
- Team leadership
- Operational efficiency
- Inventory management systems
- Patient management
Certification
OEC Training - 1986-current.
- National Appointment National ski patrol 2010
- Paramedic
Timeline
Paramedic and Emt
Mercy Flight WNY
04.2020 - Current
Manager
Colonie Lounge
06.2000 - 04.2020
Operations Manager
Dayoub Marketing
05.1998 - 06.2004
Ski Patroller
Kissing Bridge
10.1985 - Current
Bachelor of Science - Accounting
Colorado State University