Kenneth Blanchard
Houston,TX
Summary
Accomplished Assistant Team Leader and Grocery Manager with a proven track record at Whole Foods Market Inc and Kroger, adept in inventory management and team leadership. Excelled in driving sales through strategic merchandising, fostering strong customer relationships, and enhancing team performance. Skilled in problem-solving and effective communication, consistently achieving high customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Assistant Team Leader
Whole Foods Market Inc
Houston, TX
11.2018 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly schedules for store personnel.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Enforced company policies and procedures consistently throughout the store.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Led team engagement to assist cross-functional departments and achieve goals.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Grocery Manager
Kroger
Houston, TX
06.2004 - 10.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Monitored inventory levels and stock shelves with new merchandise.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Organized promotional displays to maximize sales opportunities.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Computer Literacy
Computer Learning Services
Houston, TXSkills
- Customer service
- Team building
- Inventory management
- Effective communication
- Team leadership
- Problem solving
- Store operations
References
References available upon request.
Timeline
Assistant Team Leader
Whole Foods Market Inc
11.2018 - Current
Grocery Manager
Kroger
06.2004 - 10.2018
Some College (No Degree) - Computer Literacy
Computer Learning Services
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