Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

KENNETH BOUNNAVONG

Elgin,COM

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Zone Lead

AMAZON FRESH
12.2020 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

WAREHOUSE ASSOCIATE / TEAM LEAD

Wayfair
06.2018 - 11.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Supervised and trained new staff in performing census.
  • Interacted with guests in friendly and knowledgeable way.

CUSTOMER SERVICE REPRESENTATIVE

LENDING SOLUTIONS INC
12.2016 - 05.2018
  • Handled member inquiries and suggestions courteously and professionally.
  • Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of member calls with minimal wait times.
  • Answered member telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain member records.
  • Maintained member satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to members, paying attention to special needs or wants.
  • Clarified member issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved member inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with members and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

ASSISTANT RESTAURANT MANAGER

PHO SON HA
08.2015 - 12.2016
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 6 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Education

HIGH SCHOOL DIPLOMA -

SOUTH ELGIN HIGH SCHOOL

Associate of Arts - Medical Assisting

Sanford-Brown College - Tinley Park
Tinley Park, IL

Skills

  • Problem-Solving Ability
  • Typing Proficiency
  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Team Development
  • Office Equipment Proficiency
  • Active Listening
  • Call Center Operations
  • Managing Multiple Tasks
  • Prioritization
  • Critical Thinking

Hobbies

  • Basketball, Football
  • Listening to music
  • Playing Video Games
  • Exercise
  • Reading
  • Art

Timeline

Zone Lead

AMAZON FRESH
12.2020 - Current

WAREHOUSE ASSOCIATE / TEAM LEAD

Wayfair
06.2018 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

LENDING SOLUTIONS INC
12.2016 - 05.2018

ASSISTANT RESTAURANT MANAGER

PHO SON HA
08.2015 - 12.2016

HIGH SCHOOL DIPLOMA -

SOUTH ELGIN HIGH SCHOOL

Associate of Arts - Medical Assisting

Sanford-Brown College - Tinley Park

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KENNETH BOUNNAVONG