KENNETH BRANTLEY
Charlotte,NC
Summary
Privacy Professional with over 20 years of experience in the financial services, sales and customer service industries. Strong leader with a proven ability to develop and maintain business relationships. Ability to assimilate information quickly and accurately. Proven success in fast-paced and challenging environments servicing high performing financial advisors, while consistently maintaining 98% customer satisfaction. Excellent project management and communication skills with the ability to foster relationships and collaborate with internal clients.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
33
33
years of professional experience
Work History
PRIVACY ANALYST
ALLY FINANCIAL
11.2021 - Current
- INVESTIGATE, TRIAGE, REMEDIATE PRIVACY EVENTS AND CYBER INCIDENTS INCLUDING HANDLING ALL COMMUNICATIONS IN A PROFESSIONAL AND TIMELY MANNER;
- INVESTIGATE PRIVACY EVENTS IN COLLABORATION WITH VARIOUS BUSINESS LINES (IT/CYBER, FRAUD INVESTIGATIONS, LEGAL, ETC) TO RESOLVE EVENTS;
- CONDUCT AND HOST WEEKLY MEETINGS WITH THE BUSINESS LINES TO IDENTIFY ANY TRENDS AND/OR OBSTACLES THAT WOULD CAUSE DELAYS IN RESOLVING EVENTS;
- IDENTIFY TRENDS AND REVIEW BUSINESS LINES’ PROCEDURES TO IDENTIFY GAPS IN THE PROCESS THAT IS CAUSING RECURRING EVENTS;
- PRESENT FINDINGS TO BUSINESS LINE MANAGEMENT AND TO THE CHIEF PRIVACY OFFICER, LEGAL, ETC TO DISCUSS PLANS FOR THE REMEDIATION EFFORT;
PRIVACY ANALYST
LPL FINANCIAL
12.2018 - 11.2021
- Investigated and responded to privacy and security incidents, and handled all communications in a professional, timely, customer service-focused manner;
- Monitored Privacy mailboxes for privacy and security incident inquiries and assigned cases for investigation;
- Investigated incidents independently and in partnership with other teams (IT, Financial Investigations, Legal, etc.), and communicated with advisors and investors about reported and confirmed incidents;
- Coordinated with outside counsel and consultants for program initiatives as required;
- Demonstrated strong knowledge of privacy requirements and leading practices, and understand how they apply to business practices and projects;
- Managed and created monthly reports that highlight Privacy’s voluntary and involuntary incidents, accomplishments, projects and opt out/opt in processing requests;
- Distilled complex issues into clear, easy to understand recommendations;
- Successfully navigated quickly-changing priorities, ambiguity, and the unexpected with a positive attitude, and calm demeanor;
- Supported the department in connection with regulatory matters, the firm’s privacy-related policies, and responding to inquiries from internal and external sources;
- Analyzed Data Loss Prevention alerts and escalate issues to both home office employees and advisors;
- Served as the Opt Out/Opt In and NYDFS Attestation SME for the company.
SERVICE CENTER ASSOCIATE
RIA360 & NPH
11.2015 - 12.2018
- Researched complex operational issues, sets appropriate expectations and defined the actions necessary to resolve inquiries
- Communicated operational and financial industry policies and procedures
- Assumed ownership of inquiries and follows them to timely completion
- Communicated with internal departments to ensure that departmental service delivery metrics are consistently met
- Actively participated in training to remain current with operational policies and procedures
- Trained new employees
- Assisted with the NPH Wave 1 launch
- Resolved expedited issues as needed
- Generated, analyzed, and distributed Service 360 callback and Out of SLA daily reports for multiple teams
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICE
11.2014 - 11.2015
- Prepared work area, ensuring all necessary support equipment and materials were in place
- Removed and sorted mail from bins and placed into appropriate trays for processing
- Loaded mail onto automated equipment, culling out items that were not suitable for processing
SERVICE PARTNER LIASON-AGENCY SUPPORT
ALLSTATE INSURANCE COMPANY
05.2000 - 04.2014
- Assisted agencies with Underwriting guidelines and ratings
- Reviewed and performed policy investigations on new business and existing policies
- Investigated agent assignment compensation and correct if necessary
- Resolved agency complaints on policies written in a timely manner according to the Rules and Rates guidelines of the company
- Addressed all billing concerns in detail with agency owners and support staff
CLIENT INSURANCE PROFESSIONAL
ALLSTATE INSURANCE COMPANY
- Licensed Property and Casualty Insurance agent in 26 states
- Responded to internet and telephone inquiries for auto, property and binding policies and quotes
- Led training initiatives for newly licensed personnel
- Proactively identified and executed on cross-selling opportunities in order to increase household penetration and improve customer retention while applying effective selling and influencing techniques
- Consistently exceeded company selling goals; participated in selling campaigns
- Issued applications and processed renewal policy documents accurately and efficiently
SERGEANT-MAINTENANCE SUPERVISOR
UNITED STATES MARINE CORPS
11.1992 - 11.1998
- Received two Letters of Commendation for Distinguished Service
- Managed a team of 17 enlisted men and women
- Scheduled the timely maintenance of military vehicles
- Coordinated logistics between operations and maintenance
Education
Computer Engineering -
Central Piedmont Community College
Charlotte, NC01.2008
Diploma - Computer Technology Networking II
ECPI College of Technology
Charlotte, NC01.2003
Diesel Mechanic Certification - undefined
United States Marine Corp Training School
Camp LeJeune, NC01.1993
Skills
- US Marine Corps veteran
- Operational efficiency management
- Knowledge of property and casualty insurance
- Knowledgeable in life and health insurance policies
- Client relationship management
- Client account management
- CRM database management
- Oracle database management
- Customer service expertise
- Proficient in Microsoft Office Suite
- Virtual training facilitation
- Experience with GRC Archer tool
- Siebel CRM management
- SharePoint administration
Timeline
PRIVACY ANALYST
ALLY FINANCIAL
11.2021 - Current
PRIVACY ANALYST
LPL FINANCIAL
12.2018 - 11.2021
SERVICE CENTER ASSOCIATE
RIA360 & NPH
11.2015 - 12.2018
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICE
11.2014 - 11.2015
SERVICE PARTNER LIASON-AGENCY SUPPORT
ALLSTATE INSURANCE COMPANY
05.2000 - 04.2014
SERGEANT-MAINTENANCE SUPERVISOR
UNITED STATES MARINE CORPS
11.1992 - 11.1998
CLIENT INSURANCE PROFESSIONAL
ALLSTATE INSURANCE COMPANY
Diploma - Computer Technology Networking II
ECPI College of Technology
Diesel Mechanic Certification - undefined
United States Marine Corp Training School
Computer Engineering -
Central Piedmont Community College
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