Kenneth Britt
martinsville,Indiana
Summary
Proactive Help Desk Support Specialist with extensive experience configuring hardware, devices, and software to optimize workstations. Demonstrated success in enhancing customer satisfaction, optimizing network performance, and implementing remote support tools. Adept in hardware diagnostics, ticketing systems, and network configuration, bringing exceptional customer service and problem-solving abilities to new opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Lowes Contact Center
09.2017 - 09.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
Collector Agent
Phoenix Financial Services
02.2017 - 06.2018
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to the company.
- Increased recovery rates by conducting thorough account research and identifying potential sources of repayment.
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
Sales Associate
Spectrum
05.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Computer Information Systems - Computer Engineering
Mycomputercareer
Indianapolis, IN03-2025
High School Diploma -
Southside Christian Acedamy
Fort Worth, TX05-1997
Skills
- Application support
- Hardware diagnostics
- Ticketing systems
- Operating systems
- Problem-solving abilities
- Network support
- Remote Support
- Desktop support
- Software Installation
- Network configuration
- Customer service expert
- Professionalism
- LAN/WAN
- Network protocols
- Server maintenance
- Hardware upgrades
Certification
- HDI Desktop Support Technician (HDI-DST) - HDI.
- Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.
- ServiceNow Certified System Administrator – ServiceNow.
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
- CompTIA CySA+ (Cybersecurity Analyst) - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
- Apple Certified Support Professional (ACSP) - Apple.
Languages
English
Professional Working
Accomplishments
software updates
hardware
computer rebuilding
windows
linux
comtia a+
networking
security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Support Specialist
Lowes Contact Center
09.2017 - 09.2024
Collector Agent
Phoenix Financial Services
02.2017 - 06.2018
Sales Associate
Spectrum
05.2016 - 03.2017
Bachelor of Computer Information Systems - Computer Engineering
Mycomputercareer
High School Diploma -
Southside Christian Acedamy
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