Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kenneth Broderick

Bullhead City,AZ

Summary

Goal-oriented manager with distinguished experience in Sales, Customer Service, B to B industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Security Officer

Riverside Hotel And Casino
06.2022 - 02.2023
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Vice President of Sales

Express Computer Products
10.2008 - 06.2021
  • Obtained GSA (General Services Administration) contract Schedule 75 to do business with the Military and Government Agencies.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
  • Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
  • Created additional revenue streams by introducing new product lines, boosting revenue [Number]%.
  • Fostered performance development of staff through ongoing coaching and mentoring on best practices.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Executed marketing programs and methodologies to increase customer loyalty.
  • Implemented high-volume national email marketing campaign, resulting in average of [Number] leads per month.
  • Worked with board of directors to facilitate creation and adoption of updated governance policy.
  • Boosted profitability [Number]% by developing [Number]-person leadership team, communicating expectations and leveraging company's resources.
  • Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate [Product or Service] benefits.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Developed and implemented account management plans to establish customer satisfaction.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Head of Economic Development Initiative

Valley Economic Alliance
10.2016 - 06.2019
  • Collaborated with city colleagues, other levels of government, businesses, developers, community-based organizations and other stakeholders to coordinate activities.
  • Assisted in development, negotiation and review of terms and conditions of contracts that enhanced economic growth.
  • Built relationships with business owners, partner lenders and other entities to generate awareness of city programs and tools.
  • Assessed proposals and applications and determined eligibility for city financial programs, alignment with program guidelines and project feasibility.
  • Managed data and prepared reports regarding economic development goals for municipalities.
  • Built and maintained relationships with strategic community and business leaders.
  • Guided businesses through process of assessing capacity and suitability for public and private contracting.
  • Conducted regular webinars and organized networking and special events.
  • Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
  • Prepared reports using statistics, charts and graphs to illustrate planning studies in areas such as population, land use or zoning.
  • Prepared, maintained and updated files, land use data and statistics.
  • Conducted site assessments to verify plan accuracy and feasibility of proposed developments.
  • Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
  • Responded to public inquiries and complaints.
  • Developed and maintained city planning, zoning and regulatory documentation, utilizing modern approaches to address Los Angeles County area current and future needs.
  • Created comprehensive plans and designs for land use, zoning, buildings, utility systems and transportation across Los Angeles County area.
  • Spoke publicly to discuss planning projects, garner interest and build support for community areas and government buildings.
  • Advised planning officials on project feasibility, cost-effectiveness and possible alternatives.
  • Brought in over $200,000.00 in funding for development projects by writing and submitting grant requests.
  • Compiled costs of goods and services for projects to present decision-makers with accurate estimates and enhance budget planning.
  • Identified opportunities and developed plans for sustainability projects and programs to improve energy efficiency, minimize pollution or waste or restore natural systems.

Director of Programs

Americas Best Karate And Krav Maga
11.2004 - 06.2019
  • Fourth Degree Black Belt Masters Rank Tang Soo Do. Level Two Krav Maga Instructor.
  • Developed karate lesson plans to meet individual needs of each participant.
  • Coached new students by breaking down techniques into simple moves.
  • Instructed student leadership classes to promote motivational attitude, self-confidence, discipline and self-esteem.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Evaluated student performance to determine promotion in rank.
  • Informed students of historical and theoretical underpinnings of karate techniques.
  • Solicited prospective students by distributing guest passes, asking for referrals and using other prospecting techniques.
  • Provided lectures and demonstrations to parents, companies, and other members of public to promote safety.
  • Scheduled individual and group lessons to improve student skills.
  • Organized and led pertinent events such as gradings, workshops, boot camps, and tournaments.
  • Introduced safety protocols and procedures, reducing accidents and injuries.
  • Used Member Solutions Software to maintain up-to-date student records.
  • Instructed on proper breathing techniques, stances, and forms.
  • Taught both core principles and fighting techniques to students of all levels.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Imparted key etiquette points, discipline, and respect.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Kept up with certifications and continuing education to provide students with best possible instruction.
  • Organized events and tournaments to provide opportunities for students to showcase skills.
  • Managed dojo business by overseeing finances, scheduling and maintaining equipment.
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Promoted safe and inclusive environment for club clients and members.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Set up and broke down equipment before and after classes.
  • Provided emergency first aid and CPR as needed.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Assisted with marketing and promoting of classes and services.
  • Used music to motivate and energize classes.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Utilized effective record-keeping system for tracking customer information.
  • Promoted fitness classes to boost gym attendance.
  • Counseled participants on nutrition to help reach fitness goals.
  • Led aerobics, core strength and kickboxing classes.

Education

High School Diploma -

El Camino High School
Woodland Hills, CA

Landscape Architecture

Pierce College
Winnetka, CA

Skills

  • Sales Performance
  • Marketing Plan Development
  • Strategic Planning
  • Budget Development
  • Customer Service
  • New Business Development
  • Market Trend Analysis
  • Business Needs Assessment
  • Sales Reporting
  • Contract Management
  • Competitor Analysis
  • Sales Targeting
  • New Hire Onboarding
  • Customer Trend Analysis
  • Account Management
  • Customer Billing
  • Territory Management
  • Brand Development
  • Bid Request Management
  • Marketing Strategy Development
  • Account Acquisition
  • Customer Order Management
  • Advertising Campaigns
  • Brand-Building Strategies
  • Analytical Problem Solver
  • Goal Setting and Achievement
  • Solution Selling
  • Business Analytics
  • Cross-Channel Marketing
  • Client Base Retention
  • Performance Evaluations
  • Inventory Management
  • Market Intelligence
  • Sales Program Coordination
  • Product and Service Promotion
  • Networking Events
  • Discount Rate Requirements
  • Business Objective Analysis
  • Relationship Building
  • Strategic Account Development
  • Shipping and Receiving Oversight
  • Sales Quota Management
  • Rapport and Relationship Building
  • Sales Presentations
  • Database Management
  • Operational Records Review
  • Data Confidentiality
  • Sales Projections
  • Sales Statistics Analysis
  • Review of Contracts
  • Sales Coordination
  • Price Structuring
  • Profitability Assessments
  • Direct Sales
  • Promotional Sales Events
  • Reference Selling
  • Sales Tracking
  • Business Development and Planning
  • Team Recruiting and Onboarding
  • Customer Complaint Resolution
  • Pre-Sales Support
  • Operating Procedures and Policies
  • Staff Training and Development
  • Closing Techniques
  • B to B Sales
  • Appointment Scheduling
  • Lead Generation
  • Price Schedules
  • Time Management
  • Sales Records Management
  • Employee Retention
  • Extensive Personal Network
  • Consultative Selling Techniques
  • Sales Process
  • Decision-Making
  • Emergency Response
  • Emergency Management
  • Document Management
  • Staff Management
  • Crime Prevention
  • Personnel Screening
  • Threat Management
  • Arrest Procedures
  • Investigation Documentation
  • Visitor Tracking
  • Stationary Surveillance
  • Access Control
  • Weapons Training
  • Superior Customer Service
  • Background Checks
  • Conflict De-Escalation
  • Theft Prevention Training
  • Crime Prevention Methods
  • Complex Problem-Solving
  • Operations Management
  • General Security
  • Conflict Resolution Techniques
  • Night and Safe Deposit Procedures
  • Security Screenings
  • Relationship Building and Management
  • Security Guard License
  • Background Investigations
  • Criminal Investigations
  • Crisis Intervention Training
  • Report Writing
  • Report Generation

Certification

Fourth Degree Black Belt Masters Rank

CPR Certified

Security Officer Certified

Gaming License State of Nevada

Tom Patiri Body Guard License

Licensed Krav Maga Instructor

Languages

Spanish
Limited Working

Timeline

Security Officer

Riverside Hotel And Casino
06.2022 - 02.2023

Head of Economic Development Initiative

Valley Economic Alliance
10.2016 - 06.2019

Vice President of Sales

Express Computer Products
10.2008 - 06.2021

Director of Programs

Americas Best Karate And Krav Maga
11.2004 - 06.2019

High School Diploma -

El Camino High School

Landscape Architecture

Pierce College

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Kenneth Broderick