Kenneth Brown
Las Vegas,NV
Summary
Management Professional with strong background in Financial and Customer Services. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
WELLS FARGO BANK
Las Vegas
01.2019 - 01.2023
- Managed process improvement implementation including systems, policies, processes, and developing procedures
- Led team to implement process improvements that have resulted in over 800 hours of production time annually
- Managed Centralized Operations bill pay and Check Receipts teams ensuring approximately 10k monthly bill payments and 4k check deposits are balanced, processed timely and accurately
- Developed team of Cash Management Associates in a back-office work environment to process customer loan and dues payments achieving 99.5% quality
- Managed teams to meet and exceed SLA’s, identify and reduce risk, and achieving monthly KPIs
- Ensured the previous day transactions balanced to the daily bank reconciliation for check, ACH, and Credit card payments
- Functioned as subject matter expert in Fraud, Chargebacks, and Back Office Operations processes
- Participated on project teams, managed special projects and vendor relationships as assigned by division Director.
Manager, Cash and Banking Operations
WYNDHAM DESTINATIONS
Las Vegas
01.2013 - 01.2018
- Performance Management/Leadership Developed and implemented self-directed work teams utilizing lean management tools
- Increased overall productivity by 20% monthly through creative, cost-effective incentives and morale-boosting reward programs that increased employee job satisfaction
- Responsible for hiring, onboarding and training new employees with strong emphasis on employee development and team building Provided employee monthly performance one on ones, performance coaching and feedback
- Reviewed process data to improve productivity and efficiency
- Set expectations and monitored all work products with regard to progress, accuracy, quality, and timeliness
- Recognized by division Director for exemplary use of employee recognition programs.
Education
MBA - Human Resources Management
University of Phoenix
B.S. - Business Management
University of Phoenix
A.A. - English
Chaffey College
Skills
- Transferrable skills
- Management/Leadership
- Collaboration/Teamwork
- Detail-oriented
- Problem solving
- Computer skills
Timeline
Operations Manager
WELLS FARGO BANK
01.2019 - 01.2023
Manager, Cash and Banking Operations
WYNDHAM DESTINATIONS
01.2013 - 01.2018
MBA - Human Resources Management
University of Phoenix
B.S. - Business Management
University of Phoenix
A.A. - English
Chaffey College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Frederick TulayFrederick Tulay
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)
Shermayne ShepherdShermayne Shepherd
Loan Administrator / Loan Administration Manager at Wells Fargo Bank, N.A.Loan Administrator / Loan Administration Manager at Wells Fargo Bank, N.A.
Mary Elizabeth ReitherMary Elizabeth Reither
Title Clerk – Business Office at Team ChevroletTitle Clerk – Business Office at Team Chevrolet