Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Brown-Ramos

Stockton,California

Summary

Adept at team management and technical knowledge, I significantly enhanced business growth at R&S Erection of Tri-County by mentoring staff, leading strategic initiatives, and driving process improvements. My tenure at Mid-Valley Garage Doors underscored my commitment to ethics, integrity, and training, ensuring high customer satisfaction and repeat business.

Overview

13
13
years of professional experience

Work History

Head of the Department: Residential Garage Doors

R&S Erection of Tri-County
06.2023 - 05.2024
  • Mentored department staff members, fostering a culture of continuous learning and professional development.
  • Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
  • Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
  • Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
  • Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
  • Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
  • Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
  • Was the lead Garage door technician of 2 of our shops coverage areas and responsible for training new technician hires

Garage Door Technician

Mid-Valley Garage Doors
06.2011 - 02.2022
  • Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
  • Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
  • Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
  • Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
  • Increased repeat business through exceptional customer service and followups.
  • Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
  • Participated in regular continuing education courses to stay current on industry knowledge while expanding my expertise as a Garage Door Technician.
  • Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
  • Consistently met or exceeded performance metrics set forth by management regarding job completion times and customer satisfaction ratings.
  • Conducted initial consultations with potential clients to assess their specific needs before recommending appropriate products or services.
  • Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
  • Improved customer satisfaction by promptly addressing and resolving garage door issues.
  • Diagnosed problems and completed timely repairs.
  • Educated homeowners about proper care and maintenance of garage door systems.

Education

Diploma - High School Credits

Livermore High School
Livermore, CA
06.2011

Skills

  • Team Management
  • Ethics and integrity
  • Technical knowledge
  • Training new hires, teaching proper work and safety procedures, through both explanation and example

Timeline

Head of the Department: Residential Garage Doors

R&S Erection of Tri-County
06.2023 - 05.2024

Garage Door Technician

Mid-Valley Garage Doors
06.2011 - 02.2022

Diploma - High School Credits

Livermore High School

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Kenneth Brown-Ramos