Kenneth Brownell
New Bern,NC
Summary
Dynamic professional with extensive experience at Coastal Beverage, excelling in inventory management and customer service. Proven ability to enhance sales through effective communication and problem-solving skills. Recognized for maintaining high standards in quality control and safety procedures, driving operational success in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Warehouse Team Member, Merchandiser, Sales
Coastal Beverage
05.2012 - Current
- Move product or material to the proper location in the warehouse using forklift and/or pallet jack.
- Assist in the picking of orders and/or the loading of trucks.
- Apply required safety procedures, provide courteous and prompt customer service for in-house orders.
- I started out in the warehouse, and I was there for 2 months before moving into a Merchandising role.
- In the Merchandising role I would assist the sales and delivery departments by servicing and merchandising retail accounts in the best professional manner possible.
- Responsible for stocking and merchandising various products ensuring that all beverage sections, racks, and displays are filled, POS neat, clean and current and displays maintained.
- I was in the merchandising role for over a year before going into Small Format Sales.
- Develop and maintain strong relationships with decision-makers through professionalism, product knowledge, and excellent sales techniques.
- Analyze, forecast and plan for account sales activity impacted by special events, advertising, holidays, price promotions, weather.
- Recommend product sales improvement techniques to customers through merchandising, displays, promotions, and advertising.
- Ensure pricing and POS is current and accurate; ensure product, coolers, and back stock are all kept neat and clean.
- Maximize opportunities by communicating pricing promotions and new products.
- Rotate products and ensure that there is no out-of-code product in the account.
- Resolve customer complaints regarding products or service; escalate customer issues to a supervisor or manager as needed.
Assistant Manager
Zaxby’s of New Bern
10.2012 - 08.2013
- Reconcile and run end of day reports.
- Supervise each segment of the restaurant throughout the day to ensure activities are suitable amongst employees.
- I also assist the other managers by making sure that they are fully stocked with supplies.
- Monitor reports carefully for profit / loss and if necessary, send people home to help our labor cost.
- Inspect Zaxby’s for anything physical that may require my attention, as well as safety hazards that may pop up.
Deli Clerk
Harris Teeter
03.2011 - 10.2012
- Provide outstanding customer service and deal with any questions or concerns from customers.
- Prepare food items in a timely manner and make sure there is a wide variety of food items for customers to choose from.
- Receive party orders and prepare food items as ordered.
- Adhere to the protocols and regulations as prescribed by the food industry, as well as the companies’ policies that provide the food.
- Maintain items in the kitchen and make sure they are being used in a safe way.
Machine Operator
Marine Industrial Plastics
04.2010 - 03.2011
- Operate all machines and ship products.
- Responsible for changing molds, making sure the plastic is at the right temperature to form the mold so that the final product is produced properly.
- Inserted the correct molds for each design as a 5-axis router operator.
- Insured that the correct program for each mold is in the computer to keep it on track.
- Controlled inventory by selecting the appropriate parts needed to be shipped as well as packaging them correctly as not to cause damage in transit.
Manager
Chick-fil-A
09.1997 - 09.2010
- Responsible for managing a staff of 15 people per shift.
- Ran the day-to-day operations.
- Supervise each segment of the restaurant throughout the day to ensure activities are suitable amongst employees.
- Monitor reports carefully for profit / loss and if necessary, send people home to help our labor cost.
Education
Associate degree - business administration, Marketing, and Operations Management
Craven Community College
10.2023
High School Diploma -
West Craven High
05.2000
Skills
- Forklift operation
- Inventory management
- Order fulfillment
- Quality control
- Safety procedures
- Customer service
- Effective communication
- Problem solving
Timeline
Assistant Manager
Zaxby’s of New Bern
10.2012 - 08.2013
Warehouse Team Member, Merchandiser, Sales
Coastal Beverage
05.2012 - Current
Deli Clerk
Harris Teeter
03.2011 - 10.2012
Machine Operator
Marine Industrial Plastics
04.2010 - 03.2011
Manager
Chick-fil-A
09.1997 - 09.2010
Associate degree - business administration, Marketing, and Operations Management
Craven Community College
High School Diploma -
West Craven High
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