Kenneth Burke
Huntsville,AL
Summary
Versatile and dynamic, with a proven track record at Nick's Ristorante, I excel in customer service and team leadership. Expert in Spoton and Maître D POS systems, I significantly enhanced the guest experience and staff proficiency. My approach to responsible alcohol service and inventory management ensures both compliance and cost-efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Manager
Nick's Ristorante
02.2012 - 02.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Kitchen Manager
Flyboys
06.2010 - 01.2011
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Cook/Expo
Buffalo Wild Wings
02.2008 - 06.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Uncomplete - History And Secondary Education
UAH
Huntsville, ALHigh School Diploma - General Studies
Grissom High
Huntsville, AL05.2008
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Payroll/ office work
- Proficient in Spoton and Maître D POS systems
- Ordering and managing stock and deliveries
- Answered phone and helped control reservations
- Responsible alcohol service
Certification
ServSafe certified
P.A.S.T. certified
Timeline
Bar Manager
Nick's Ristorante
02.2012 - 02.2025
Kitchen Manager
Flyboys
06.2010 - 01.2011
Cook/Expo
Buffalo Wild Wings
02.2008 - 06.2010
Uncomplete - History And Secondary Education
UAH
High School Diploma - General Studies
Grissom High
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