Hi, I’m
Kenneth Burns
Indianapolis,IN
Summary
Results-driven Unit Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive team dynamics. Committed to fostering an environment that promotes growth and continuous improvement.
Overview
25
years of professional experience
Work History
NSKFranklin In, IN
Unit Manager
01.2016 - 08.2024
Job overview
- Provided training sessions for newly hired personnel on relevant skills required for their roles.
- Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
- Created reports on departmental activities for senior management review.
- Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
- Provided guidance, coaching, and mentoring to staff members.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Resolved complex customer service issues in a timely manner.
- Managed team of 15 employees and ensured their productivity.
- Maintained accurate records of employee attendance and leave requests.
- Collaborated with other departments to ensure seamless integration of services provided by the unit.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
- Organized and scheduled staff meetings to discuss policies and procedures.
- Conducted performance reviews for all unit personnel.
MasterControlFranklin In, IN
Services Manager
03.2007 - 12.2015
Job overview
- Resolved conflicts between customers and staff members in a professional manner.
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
- Monitored customer feedback surveys, identified areas for improvement, and developed action plans to address gaps in customer service.
- Developed innovative solutions for streamlining processes within the services department.
- Reviewed incoming requests from customers, assigned tasks accordingly, and tracked progress until completion.
- Developed training programs for employees on best practices in customer service delivery.
KFC Taco BellFranklin In, IN
Assistant Manager
05.1999 - 10.2006
Job overview
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Danville Area Community CollegeDanville, IL
Associate of Science from Autobody Technology
03-1999
Skills
- Supply Management
- Staff Scheduling
- Safety enforcement
- Criminal Justice
- Staff Development
- Assignment Delegation
- Records Management
- Sales management
- Staff Training
- Workforce Planning
- Records Maintenance
- Documentation Review
- Payroll
- Quality Control
Timeline
Unit Manager
NSK
01.2016 - 08.2024
Services Manager
MasterControl
03.2007 - 12.2015
Assistant Manager
KFC Taco Bell
05.1999 - 10.2006
Danville Area Community College
Associate of Science from Autobody Technology
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