Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

KENNETH BURTON

Saint-Louis,MO

Summary

Adept at driving operational excellence and strategic planning, I significantly enhanced efficiency and productivity at the US Postal Office. My leadership in performance evaluation and project management, coupled with a talent for fostering teamwork, has consistently propelled teams toward surpassing goals. Recognized for exceptional service, my approach combines technical prowess with innovative problem-solving skills.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Supervisor of Distribution Operations

US Postal Office
Hazelwood, MO
10.1982 - 11.2016
  • Created monthly performance reports to track departmental progress towards goals and objectives.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Identified opportunities to reduce cost and improve productivity.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Assigned tasks to workers based on their skill sets and monitored their performance levels.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
  • Consistently met company and department objectives within budget and time constraints.
  • Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
  • Monitored daily operations to ensure compliance with established policies and procedures.
  • Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Drove client retention by delivering exceptional customer service.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Coordinated with other departments to ensure timely delivery of goods to customers.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Transportation Manager

USPS
Hazelwood, MO
01.1991 - 01.1993
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Organized training programs for staff members on safe driving practices and use of equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Electrician

Navy
San Diego, CA
08.1976 - 09.1980
  • Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Arts - Industrial And Organizational Psychology

Saint Louis University
St. Louis, MO
08-1998

Skills

  • Operational efficiency
  • Performance evaluation
  • Quality assurance
  • Operational excellence
  • Project management
  • Strategic planning

Affiliations

Active as a church volunteer.

Community safety coordinator.

Accomplishments

  • Special Achievement/ Outstanding Performance Award- 1995, 1999, 2001,2002,2003,2004,2005,2007,2014.
  • Perfect Attendance Award -1999, 2000, 2001, 2002
  • Sea Service Medal 1978

Certification

  • Substitute Teacher Certificate - 2014

References

References available upon request.

Timeline

Transportation Manager

USPS
01.1991 - 01.1993

Supervisor of Distribution Operations

US Postal Office
10.1982 - 11.2016

Electrician

Navy
08.1976 - 09.1980

Bachelor of Arts - Industrial And Organizational Psychology

Saint Louis University

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KENNETH BURTON