Kenneth Calvert
Justin,Texas
Summary
Results-driven Chemical Service Manager with 24 years of experience in the car wash industry. Proven track record of growing sales, maintaining high close rates, and fostering long-term customer relationships. Committed to delivering exceptional customer service and building strong partnerships with clients. Skilled in product knowledge, relationship management, and providing tailored solutions to meet customer needs. Actively engaged in industry events and committed to environmentally friendly practices. Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Chemical Service Manager
Pro-Tech Service Company LLC
Lewisville , TX
11.2000 - Current
- Manage chemical services for car wash operations, ensuring optimal product performance and customer satisfaction
- Grew department sales to $2.5 million since taking over the role
- Achieved and maintained an exceptional 96% close rate after product testing
- Developed and maintained strong customer relationships, resulting in 100% customer retention over 24 years (excluding PE acquisitions)
- Provide expert advice on chemical products, tailoring solutions to meet specific customer needs and industry standards
- Spearhead the sale and promotion of environmentally friendly car wash soap, aligning with industry sustainability trends
- Train all new chemical service representatives, ensuring consistent high-quality service across the team.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Guided department employees on changes from management.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
Education
General Educational Development (GED) -
Skills
- Chemical product knowledge
- Customer relationship management
- Sales growth and business development
- Problem-solving
- Industry safety standards
- Team leadership
- Product testing and quality assurance
- Customer retention strategies
- Salesforce CRM (5 years experience)
- Environmental sustainability practices
- Training and mentorship
- Customer Service Management
- Policy and Procedure Enforcement
- Staff Supervision
- Resource Allocation
- Supply procurement
- Relationship Building
- Customer Service
- Conflict Resolution
- New Employee Hiring
- Performance Evaluations
- Employee Training and Development
- Inventory Management
- Estimating and Quoting
- Outgoing and Energetic
- Rapport Building
- Team Collaboration and Leadership
- Documentation And Reporting
- Process Optimization
- Technical Troubleshooting
- Supply Ordering
- Employee Relations
- Continuous Improvement
- Quality Control
- Service Delivery Optimization
- Flexible Schedule
Communityleadership
- President, Northwest High School Booster Club, Justin, TX, Current
- President, Justin Youth Association, 3.5 years
- Youth Baseball and Basketball Coach, Justin, TX
- Program Coordinator, Watch D.O.G.S (Dads of Great Students), Justin Elementary, 7 years
Professional Development
- Regular attendee of the Southwest Car Wash Convention
- Annual participant in the International Car Wash Convention
- Actively engaged in industry trends, networking, and continuing education through convention participation
Affiliations
- Volunteered on the Justin Youth Association board for 8 years, with the last 3.5 becoming the President.
- Volunteered and ran the Watch D.O.G.S program at Justin Elementary for 7 years
- Currently sit on the Northwest High School Boys Basketball Booster as the President.
References
References available upon request.
Timeline
Chemical Service Manager
Pro-Tech Service Company LLC
11.2000 - Current
General Educational Development (GED) -
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