Office
KEN CARNAHAN
Summary
Seasoned management expert with over 30 years of experience in leadership and operational excellence. Possesses strong analytical and problem-solving skills. Dedicated to ongoing learning, and embracing new technologies and methods. Brings a friendly, outgoing approach, backed by years of customer service and management experience. Proven ability to develop and train support staff while consistently meeting high standards for critical quality benchmarks.
Overview
30
30
years of professional experience
Work History
Assistant General Manager
The Point Casino & Hotel
Kingston, WA
07.2016 - 01.2025
- Ensured compliance with state and federal regulations by implementing rigorous policies, resulting in reduced compliance violations by 15%.
- Delivered a 22% revenue increase within 12 months by optimizing strategies and reducing operational inefficiencies.
- Fostered team cohesion and boosted employee engagement scores by 20%, improving retention rates from 45% to 60% through training programs and recognition initiatives.
- Directed projects with budgets exceeding $2M, successfully integrating new technologies to reduce project completion timelines by 15%.
- Developed and executed tactical plans to align operations with market demand, increasing customer satisfaction ratings by 18%.
- Enhanced team performance by implementing mentorship programs, leading to a 15% increase in productivity metrics across departments.
Executive Director of Gaming Operations
Table Mountain Casino
Fresno, CA
11.2013 - 07.2016
- Executed compliance-focused training sessions, enhancing staff awareness and contributing to 95% adherence rate.
- Implemented growth-focused strategies, achieving a 16% increase in annual revenue while integrating cost-reduction measures resulting in $500K savings over two years.
- Built high-performing teams by introducing leadership development programs, boosting employee engagement scores by 10% and decreasing turnover rates by 18%.
- Led complex projects across multiple departments, leveraging technologies to streamline operations and cut customer service times by 20%.
- Applied critical thinking to resolve organizational challenges, achieving a 15% improvement in process efficiency and elevating service delivery metrics.
- Fostered a culture of innovation and accountability, resulting in a 30% improvement in team performance and exceeding key performance indicators (KPIs).
- Implemented security protocols to maintain a secure environment, achieving a 10% reduction in incident reports over 24 months using continuous system audits.
Director of Slot Operations
Kansas Star Casino
Mulvane, KS
02.2012 - 11.2013
- Successfully contributed to the launch of a new 1,311-machine casino, overseeing Slot Operations including staffing, product selection, P&L management, and budget development.
- Directed operational expansion to 1,411 machines within the first year, followed by growth to 1,852 machines enhancing customer experience and revenue streams.
- Collaborated closely with Marketing and Player Services teams to design and implement incentive programs, resulting in a 15% increase in player participation and loyalty metrics.
- Oversaw in-house signage and collateral development, achieving a 20% increase in promotional engagement and brand visibility.
- Surpassed budget projections by 12% through strategic cost reduction measures and operational improvements, saving $250K annually.
- Developed and implemented new training programs, systems, and scheduling efficiencies, increasing staff productivity by 18% and optimizing workforce deployment.
- Oversaw effective delegation among Slot Operations team to streamline daily activities, allowing focus on strategic initiatives, thereby achieving a 25% faster resolution rate for machine issues over a 12-month period.
Director, Product Strategy
Aristocrat Technologies
Las Vegas, NV
11.2009 - 02.2012
- Recruited to spearhead strategy development for United States Gaming Operations, delivering a 8% increase in market share within two years.
- Directed the definition, development direction, packaging, commercialization, and deployment of new slot products and cutting-edge technologies, contributing to a 11% growth in product portfolio revenue.
- Provided operational expertise to guide the manufacturing of fresh gaming products, formulating pricing strategies that enhanced profitability by 5% and establishing performance benchmarks that surpassed industry standards.
- Collaborated with Marketing and Sales teams to transform new concepts into commercially viable products, achieving a 3% improvement in time-to-market efficiency.
- Partnered with game design studios and compliance teams to ensure on-time delivery of fully commercial-ready products, resulting in a 80% success rate for product launches aligned with regulatory requirements.
- Forged alliances with hospitality partners to integrate gaming solutions, enhancing product uptake by 6% in hospitality-driven venues over 2 years.
Executive Director of Slot Performance
ACBCI
Palm Springs, CA
12.2007 - 11.2009
- Promoted to Executive Director overseeing operations for both Agua Caliente Band of Cahuilla Indians casino properties, driving strategic initiatives and achieving operational consistency.
- Maximized slot revenue by implementing strategic product purchases, optimized placement, and executing conversions, resulting in a 15% increase in slot performance metrics across both properties.
- Standardized slot operations between properties and ensured adherence to company service standards, leading to a 10% improvement in customer satisfaction scores.
- Established a centralized analysis team to deliver consistent reporting and analytics, enhancing decision-making processes and improving cross-property collaboration with Marketing by 25%.
- Oversaw P&L, labor, and capital expense budgets, identifying cost-saving measures that reduced operational expenses by 10% annually while maintaining service quality.
Director of Slot Operations
Agua Caliente Casino, Hotel, Spa
Rancho Mirage, CA
02.2006 - 12.2007
- Revitalize an existing 1,000 machine property and drive the Slot department with advances in technology and leadership to boost morale, cultivate talent and drive productivity.
- Efficiency improvements in operations resulted in an 11% increase in slot revenues with an expansion to 1,900 units.
- P&L, labor and capital expense budget responsibility of $2M.
- Engaged in casino marketing of products, incentives, tournaments and player events to enhance customer experience and increase visit frequency by 4%.
Education
Certificate in Unix/Linux System Administration -
University of Illinois
Champaign, IL01.2001
General Education -
Washinton & Lee High School
01.1985
Skills
- Strategic and Tactical Planning
- Organizational Development
- Team Development / Leadership
- Project Management
- Interpersonal
- Analytics
- Administrative
- Problem solving
- Leadership
- Regulatory compliance
- Technology integration
Timeline
Assistant General Manager
The Point Casino & Hotel
07.2016 - 01.2025
Executive Director of Gaming Operations
Table Mountain Casino
11.2013 - 07.2016
Director of Slot Operations
Kansas Star Casino
02.2012 - 11.2013
Director, Product Strategy
Aristocrat Technologies
11.2009 - 02.2012
Executive Director of Slot Performance
ACBCI
12.2007 - 11.2009
Director of Slot Operations
Agua Caliente Casino, Hotel, Spa
02.2006 - 12.2007
Certificate in Unix/Linux System Administration -
University of Illinois
General Education -
Washinton & Lee High School
Software
Linux / Unix
AutoCad
Windows/MacOS
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Healthcare benefitsCompany CultureWork-life balance401k matchPaid time offCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Astrophotography
Motorcycling
Radio Control
Quote
Stop chasing the money and start chasing the passion.
Tony Hsieh
Senior Management And Leadership Qualifications
- Strategic & Tactical Planning
- Vendor / Subcontractor Management
- Organizational Development
- P&L / Budget Development
- Team Development / Leadership
- Resource Planning & Management
References
References available upon request.
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