Summary
Overview
Work History
Education
Skills
Timeline
Software
Work Availability
Work Preference
Certification
Quote
Interests
References
AssistantManager
KEN CARNAHAN

KEN CARNAHAN

Operations Specialist

Summary

Seasoned and strategic Director of Operations with 15+ years of experience in leadership and operational excellence within the gaming and hospitality industries. Proven track record of driving revenue growth, achieving a 22% increase in one year, and enhancing team performance through strategic mentorship programs. Skilled in compliance, project management, and technology integration, consistently meeting high standards and improving customer satisfaction.

Overview

30
30
years of professional experience

Work History

Assistant General Manager

The Point Casino & Hotel
Kingston, WA
07.2016 - 01.2025
  • Ensured compliance with state and federal regulations by implementing rigorous policies, resulting in reduced compliance violations by 15%.
  • Delivered a 22% revenue increase within 12 months by optimizing strategies and reducing operational inefficiencies.
  • Fostered team cohesion and boosted employee engagement scores by 20%, improving retention rates from 45% to 60% through training programs and recognition initiatives.
  • Directed projects with budgets exceeding $2M, successfully integrating new technologies to reduce project completion timelines by 15%.
  • Developed and executed tactical plans to align operations with market demand, increasing customer satisfaction ratings by 18%.
  • Enhanced team performance by implementing mentorship programs, leading to a 15% increase in productivity metrics across departments.

Executive Director of Gaming Operations

Table Mountain Casino
Fresno, CA
11.2013 - 07.2016
  • Implemented growth-focused strategies, achieving a 16% increase in annual revenue while integrating cost-reduction measures resulting in $500K savings over two years.
  • Built high-performing teams by introducing leadership development programs, boosting employee engagement scores by 10% and decreasing turnover rates by 18%.
  • Led complex projects across multiple departments, leveraging technologies to streamline operations and cut customer service times by 20%.
  • Applied critical thinking to resolve organizational challenges, achieving a 15% improvement in process efficiency and elevating service delivery metrics.
  • Fostered a culture of innovation and accountability, resulting in a 30% improvement in team performance and exceeding key performance indicators (KPIs).
  • Cultivated leadership skills through mentorship programs, increasing management proficiency and promoting three junior executives over 18 months.

Director of Slot Operations

Kansas Star Casino
Mulvane, KS
02.2012 - 11.2013
  • Successfully contributed to the launch of a new 1,311-machine casino, overseeing Slot Operations including staffing, product selection, P&L management, and budget development.
  • Directed operational expansion to 1,411 machines within the first year, followed by growth to 1,852 machines enhancing customer experience and revenue streams.
  • Collaborated closely with Marketing and Player Services teams to design and implement incentive programs, resulting in a 15% increase in player participation and loyalty metrics.
  • Oversaw in-house signage and collateral development, achieving a 20% increase in promotional engagement and brand visibility.
  • Developed and implemented new training programs, systems, and scheduling efficiencies, increasing staff productivity by 18% and optimizing workforce deployment.

Director, Product Strategy

Aristocrat Technologies
Las Vegas, NV
11.2009 - 02.2012
  • Directed the definition, development direction, packaging, commercialization, and deployment of new slot products and cutting-edge technologies, contributing to a 11% growth in product portfolio revenue.
  • Provided operational expertise to guide the manufacturing of fresh gaming products, formulating pricing strategies that enhanced profitability by 5% and establishing performance benchmarks that surpassed industry standards.
  • Collaborated with Marketing and Sales teams to transform new concepts into commercially viable products, achieving a 3% improvement in time-to-market efficiency.
  • Partnered with game design studios and compliance teams to ensure on-time delivery of fully commercial-ready products, resulting in a 80% success rate for product launches aligned with regulatory requirements.

Executive Director of Slot Performance

ACBCI
Palm Springs, CA
12.2007 - 11.2009
  • Maximized slot revenue by implementing strategic product purchases, optimized placement, and executing conversions, resulting in a 15% increase in slot performance metrics across both properties.
  • Standardized slot operations between properties and ensured adherence to company service standards, leading to a 10% improvement in customer satisfaction scores.
  • Established a centralized analysis team to deliver consistent reporting and analytics, enhancing decision-making processes and improving cross-property collaboration with Marketing by 20%.
  • Oversaw P&L, labor, and capital expense budgets, identifying cost-saving measures that reduced operational expenses by 10% annually while maintaining service quality.
  • Directed strategic initiatives to align slot operations with profitability objectives, achieving a 10% boost in quarterly margins through refined cost controls and revenue enhancement strategies.

Director of Slot Operations

Agua Caliente Casino, Hotel, Spa
Rancho Mirage, CA
02.2006 - 12.2007
  • Revitalize an existing 1,000 machine property and drive the Slot department with advances in technology and leadership to boost morale, cultivate talent and drive productivity.
  • Efficiency improvements in operations resulted in an 11% increase in slot revenues with an expansion to 1,900 units.
  • P&L, labor and capital expense budget responsibility of $2M.
  • Engaged in casino marketing of products, incentives, tournaments and player events to enhance customer experience and increase visit frequency by 4%.

Education

Certificate of System Administration - UNIX/LINUX

University of Illinois
Champaign

Skills

  • Strategic & Tactical Planning
  • Organizational Development
  • Tactful moderator
  • Team Development
  • Leadership
  • Mentorship
  • Project Management
  • Problem solving
  • Analytical
  • Technical
  • Technology Integration
  • Highly proficient with software
  • Staffing
  • Scheduling

Timeline

Assistant General Manager

The Point Casino & Hotel
07.2016 - 01.2025

Executive Director of Gaming Operations

Table Mountain Casino
11.2013 - 07.2016

Director of Slot Operations

Kansas Star Casino
02.2012 - 11.2013

Director, Product Strategy

Aristocrat Technologies
11.2009 - 02.2012

Executive Director of Slot Performance

ACBCI
12.2007 - 11.2009

Director of Slot Operations

Agua Caliente Casino, Hotel, Spa
02.2006 - 12.2007

Certificate of System Administration - UNIX/LINUX

University of Illinois

Software

Windows

MacOS

Linux

FreeBSD

AutoCad

Excel

Word

Outlook

Access

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Healthcare benefits401k matchPaid time offWork-life balanceCompany Culture

Certification

Unix/Linux system administration

Quote

Stop chasing the money and start chasing the passion.
Tony Hsieh

Interests

Astronomy

Astrophotography

Ham radio

Remote pilot

Motorcycling

References

References available upon request.

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KEN CARNAHANOperations Specialist
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