Hi, I’m
Kenneth Carter
White Plains,MD
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
High-energy and results-oriented sales professional with a proven track record of success in different industries. Proven ability to build relationships with customers, identify their needs, and close deals. Expertise in all aspects of the sales process, from lead generation to customer follow-up. I am passionate about innovation in all fields and love to use new technologies to improve my selling and customer service skills
Overview
16
years of professional experience
Work History
NDA Cleaning Services
Sales Director, Business Development
09.2011 - Current
Job overview
- Hired, trained, and built a high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen their professional networks and expand future business opportunities.
- Boosted profits through effective supervision of the entire sales department
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Go on lead appointments or walk-throughs," and establish a rapport with the prospective customer that helps them feel at ease with the selling process
- We followed up with customers after the sales call or email to answer any questions they may have and ensure they were educated on the services we offer before putting them in CRM.
- Developed and achieved KPI targets for myself and my team to guarantee specific, measurable, achievable, relevant, and time-bound goals.
- Stay up-to-date on the latest trends and innovations in commercial cleaning, and use this knowledge to help customers achieve their goals in their facility.
- Provide excellent customer service throughout the entire sales and delivery process, from initial contact to final invoice
- Educate new customers about our cleaning services and products, tailoring the information to their specific needs and budget.
- Create an effective scope of work to ensure quality assurance
- Walk the customer through the contracts, ensuring that the transaction is smooth and efficient.
- Boosted profits through effective supervision of entire sales department.
- Boost corporate sales between 20% to 50% year after year
National Agent Alliance
Insurance Broker
02.2010 - 09.2011
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold life insurance and annuity insurance policies to new and existing customers.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
- Proven ability to build and maintain strong customer relationships, as evidenced by a 95% customer satisfaction rating.
- Delivered prompt, accurate, and friendly customer service, with a focus on resolving customer queries and issues in a timely and efficient manner.
- Demonstrated expertise in all types of insurance products, including homeowners, auto, and life insurance.
- Developed and implemented marketing strategies that resulted in an increase in sales and leads.
- Managed a digital marketing system that promoted the office and generated leads.
- Developed leads through a variety of channels, including cold calling, email marketing, and social media.
- Actively participated in local community events, which helped to increase brand awareness and build relationships with potential customers.
- Consistently demonstrated a strong work ethic and commitment to success, which resulted in consistently exceeding sales goals.
The Guldi Real Estate Group Keller Williams Realty
Real Estate Sales Agent
11.2007 - 04.2010
Job overview
- Only listing agent on the #1 real estate team in the state of Maryland.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain client satisfaction.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Negotiate with the bank on behalf of client to obtain "Short sale."
- Communicated with clients to understand their property needs and preferences.
- Coordinated appointments to show the marketed properties.
- Used MLS and other databases to list and track properties in the local area, complete in-process sales, and update client information.
- Compared, researched, and appraised properties.
- sold a high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Scheduled showings and tours for potential new clients and properties with an 80% success rate.
- I worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales through cold calls, hot knocking, and referrals.
Education
Strayer UniversitySuitland, MD
Associate of Science from Business Management
03.2005
Computer Leaning CenterAlexandria, VA
from Computer Technology
01.2000
Skills
- Employee Performance Evaluations
- Market Expansion
- Interpersonal Communication Skills
- Professional Relationships
- Contact Management Systems
- Customer Feedback
- Customer Order Management
- Customer Consultations
- Customer Engagement Strategies
- Delivery Schedules
- Administering Social Media Accounts
- Client Base Retention
- Persuasive Negotiations
- Technical Integration
- Client Satisfaction
- Technology Features
- Technical Presentations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Director, Business Development
NDA Cleaning Services
09.2011 - Current
Insurance Broker
National Agent Alliance
02.2010 - 09.2011
Real Estate Sales Agent
The Guldi Real Estate Group Keller Williams Realty
11.2007 - 04.2010
Strayer University
Associate of Science from Business Management
Computer Leaning Center
from Computer Technology
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