- I enjoy helping others and giving back to the community
- Music
- I like working with my hands and fixing things
- Strategy Games
- I have a passion for photography and editing photos
- Learning new cooking techniques and expanding my culinary skills
- Hiking
- Animal Care
- Coding and Programming
Kenneth Catando Valle
Louisville,KY
Summary
Dynamic professional with a proven track record at The Home Depot Inc, excelling in customer service and team building. Skilled in project management and training development, I enhanced customer loyalty through effective issue resolution and improved operational efficiency. Committed to fostering a collaborative culture while driving performance and achieving departmental goals.
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
02.2020 - 11.2025
- Maintained over 30.000 detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer feedback trends to identify areas for service improvement and training focus.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted up to 4 customers at a time in locating products and provided recommendations based on needs.
Manager
Ops Gaming, LLC
04.2019 - 11.2023
- Promoted from Assistant Manager to Manager based on demonstrated leadership, exceptional performance, and a proven ability to effectively handle increased responsibilities. (July 2022)
- Elevated from Online Instructor to Assistant Manager in recognition of outstanding teaching skills, leadership potential, and a demonstrated commitment to team success. (November 2020)
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Streamlined operational processes to enhance team efficiency and reduce turnaround times.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Collaborated with fellow instructors to refine course content, resulting in improved student comprehension and satisfaction.
- Utilized various assessment tools to track both student and staff trainee progress and adjusted instructional strategies accordingly for optimal results.
- Mentored junior managers, fostering professional growth and enhancing leadership capabilities within the team.
Server
Sonic Drive-in
09.2013 - 07.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales by 20% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Laborer
Studio Utilities Local 724
07.2012 - 06.2019
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Assisted in loading and unloading materials efficiently on job sites.
Education
High School Diploma -
Desert Winds High School
Lancaster, CA05.2013
Skills
- Technical Support
- Team building
- Project management
- Training and development
- Project Tracking
- Administrative support
- Compliance Monitoring
- Data entry
- Critical thinking
- Workforce Management
Interests
Timeline
Customer Service Representative
The Home Depot Inc
02.2020 - 11.2025
Manager
Ops Gaming, LLC
04.2019 - 11.2023
Server
Sonic Drive-in
09.2013 - 07.2019
Laborer
Studio Utilities Local 724
07.2012 - 06.2019
High School Diploma -
Desert Winds High School