Kenneth Charles
Bay City
Summary
Dynamic professional with extensive experience at Sacred Heart Rehabilitation Center, excelling in customer service and documentation management. Proven ability to resolve client issues effectively while maintaining high satisfaction levels. Skilled in data entry and problem-solving, consistently prioritizing tasks to enhance operational efficiency and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Referral Front Office Support Staff
Sacred Heart Rehabilitation Center
BAY CITY
04.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers and clients to accomplish goals and address issues related to our products and services.
- Manage incoming phone calls, ensuring clear communication and assistance.
- Support clients through documentation processes
- Assist clients in navigating pathways to therapy
- Input data into digital charts and ensured accuracy of chart records.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Donation Processor
Goodwill Industries of Northern Michigan
Traverse City
03.2021 - 04.2022
- Processed incoming donations for sorting and distribution.
- Organized and categorized items for resale in retail locations.
- Operated donation processing equipment and maintained safety standards.
- supported e-commerce department through photography and creation of online listings for items at shop goodwill.com
Shift Manager
Rite-Aid Pharmacy
Traverse City
03.2000 - 02.2021
- Supervised daily pharmacy operations and staff performance for efficient service.
- Managed inventory levels and ensured accurate stock replenishment in pharmacy aisles.
- Trained new employees on pharmacy policies, procedures, and customer engagement.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Delivery Driver
Same Day Delivery
Traverse City
05.2018 - 03.2019
- Delivered packages efficiently to customers in various locations.
- Inspected vehicles for safety and maintenance before each shift.
- Communicated with dispatch for route updates and delivery instructions.
- Loaded and unloaded packages accurately to ensure safe transport.
Education
High School Diploma -
Traverse City Area Public School
Traverse City, MI01-1999
Skills
- Data entry
- Customer service
- Documentation management
- Phone communication
- Complaint resolution
- Inventory management
- Cash handling
- Scheduling appointments
- Problem solving
- Attention to detail
- Effective communication
- Time management
Affiliations
- Camping
- Vintage cars and Tractors
Certification
- Chauffeur's license
- Clean MVR
Timeline
Referral Front Office Support Staff
Sacred Heart Rehabilitation Center
04.2022 - Current
Donation Processor
Goodwill Industries of Northern Michigan
03.2021 - 04.2022
Delivery Driver
Same Day Delivery
05.2018 - 03.2019
Shift Manager
Rite-Aid Pharmacy
03.2000 - 02.2021
High School Diploma -
Traverse City Area Public School