Kenneth Chavez
Pueblo,CO
Summary
Dynamic small business owner with a proven track record at Chem Dry Carpet Cleaning, excelling in customer relations and operational efficiency. Enhanced team performance through effective training and streamlined processes, resulting in increased client retention and referrals. Skilled in inventory management and relationship building, driving strategic growth and service excellence.
Overview
13
13
years of professional experience
Work History
Owner
Chem Dry Carpet Cleaning
01.2023 - Current
- Managed daily operations, ensuring high-quality carpet cleaning services for residential and commercial clients.
- Trained and supervised staff on equipment usage and safety protocols, enhancing team performance and service quality.
- Implemented inventory management systems to track supplies and reduce operational costs effectively.
- Developed customer relationships through exceptional service, leading to increased repeat business and referrals.
- Streamlined scheduling processes, optimizing workforce allocation for maximum efficiency during peak seasons.
- Conducted regular quality control inspections to maintain service standards and exceed customer expectations.
- Analyzed market trends to identify growth opportunities, driving strategic decisions for service expansion and improvement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Housekeeping Manager
Pueblo Mall
06.2012 - 12.2022
- Oversaw daily housekeeping operations, ensuring cleanliness and safety standards were consistently met.
- Trained and mentored staff on efficient cleaning techniques and equipment usage.
- Developed schedules to optimize workflow and resource allocation among housekeeping teams.
- Implemented quality control measures to enhance service delivery and guest satisfaction.
- Coordinated inventory management of cleaning supplies and equipment for cost efficiency.
- Conducted regular inspections to identify areas for improvement in cleanliness and maintenance.
- Collaborated with other departments to address specific housekeeping needs and concerns promptly.
- Led initiatives to streamline processes, resulting in improved team productivity and reduced turnaround times.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 10 housekeepers.
Education
No Degree - Auto Body And Paint
Pueblo Community College
Pueblo, COHigh School Diploma - General Studies
Pueblo East High School
Pueblo, CO05.1987
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Chem Dry Carpet Cleaning
01.2023 - Current
Housekeeping Manager
Pueblo Mall
06.2012 - 12.2022
No Degree - Auto Body And Paint
Pueblo Community College
High School Diploma - General Studies
Pueblo East High School