Kenneth Chung
Los Angeles,CA
Summary
Results-driven Sales Development Representative with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Powerfull Solar Inc.
11.2023 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed valuable insights during product development discussions to ensure offerings aligned with market demands and customer needs.
- Achieved and exceeded monthly and annual sales targets.
- Participated in trade shows and other promotional events to build brand awareness and generate leads.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Bar backing
Capri Club
11.2022 - 11.2023
- Pouring beers and wine for customers, taking drink and food orders, restocking fridges, kegs, shelves, and wells, providing a comfortable and welcoming atmosphere for customers.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Delivered correct food items to tables according to order documentation.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Assembled and packaged food items securely to meet company standards.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Improved communication between departments by establishing clear lines of responsibility during the batching process.
- Re-blended partial drums or bags for batches before being moved.
I string tennis rackets
Buster Pro Tennis Shop
03.2022 - 11.2022
- Maintaining string inventory and general cleanliness of the zone.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
Server
Fogo De Chao
10.2021 - 03.2022
- Extensive knowledge regarding the style of cut and origin of any given meat served, upselling customers on specials, extensive knowledge regarding wines, beers, and liquors offered, sweeping, mopping, and setting up tables for the day's service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Technician
Lynn's Arcade
07.2021 - 10.2021
- Selling craft beer, unsticking balls from machines, fostering a community of gaming enthusiasts.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
Server
Toro Sushi
01.2021 - 07.2021
- Extensive knowledge regarding the style of cut and origin of any given fish served, upselling customers on specials, extensive knowledge regarding wines, beers, and sakes offered, sweeping, mopping, and setting up tables for the day's service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales significantly by upselling higher-end products to customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security
(((Folk YEAH))) Productions
08.2016 - 03.2020
- Taking tickets, ensuring talent is not bothered, helping with stage setup and breakdown.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Poppy Hall
07.2016 - 03.2020
- Introducing customers to California Soul foods, maintaining product inventory.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales significantly by upselling higher-end products to customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Stage Hand/Runner
Golden State Theatre
07.2015 - 03.2020
- Setting up stages, running errands, moving gear.
- Ensured timely completion of all tasks for seamless transitions between scenes during live performances.
- Developed and maintained successful relationships with media professionals.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Delivered exceptional audience experiences through meticulous attention to detail in prop placement and set arrangement.
- Increased efficiency in stage setup by organizing tools, materials, and equipment for easy access during productions.
Barista/Manager
East Village Coffee Lounge
04.2012 - 07.2016
- Grinding and brewing coffee, providing information about products, maintaining cleanliness, scheduling, payroll.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new training guidelines, and provided staff orientation and training.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Education
AA -
Cabrillo College
05.2016
Pacific Grove High School
05.2010
Skills
- Multitasking
- Problem solving
- Conflict resolution
- Communication
- Typing (average of 95 wpm)
- Social selling
- Cash Handling
- Stock management
References
- Lindsay Napoli, 831-402-4559, Head director of promotions at Folk YEAH
- Cary Carmichael, 310-482-1089, Owner of Hobart Sales & Service and Owner of Lynn’s Arcade
- Matthew Talley, 831-238-7379, General Manager of Elroy’s Fine Foods and owner of Lynn’s Arcade
Timeline
Sales Development Representative
Powerfull Solar Inc.
11.2023 - Current
Bar backing
Capri Club
11.2022 - 11.2023
I string tennis rackets
Buster Pro Tennis Shop
03.2022 - 11.2022
Server
Fogo De Chao
10.2021 - 03.2022
Technician
Lynn's Arcade
07.2021 - 10.2021
Server
Toro Sushi
01.2021 - 07.2021
Security
(((Folk YEAH))) Productions
08.2016 - 03.2020
Server
Poppy Hall
07.2016 - 03.2020
Stage Hand/Runner
Golden State Theatre
07.2015 - 03.2020
Barista/Manager
East Village Coffee Lounge
04.2012 - 07.2016
AA -
Cabrillo College
Pacific Grove High School
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