Kenneth Clayton

• Established relationships with key partners across multiple industries.
• Created presentation materials for sales, customer relations, and management purposes.
• Created detailed reports of sales performance, forecasting future trends in direct sales.
• Coached, mentored, and trained sales staff on product knowledge, selling techniques, and customer service.
• Developed and implemented successful strategies to increase direct sales revenue.
• Conducted market research and analysis to identify customer needs and preferences.

• Provided guidance to direct sales representatives on customer service, problem resolution, and product knowledge.
• Trained new hires on policies and procedures related to direct sales operations.
• Recruited new direct sales representatives and conducted interviews with potential candidates.
• Maintained accurate records of all transactions completed by direct sales personnel for auditing purposes.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.

• Maintained up-to-date knowledge of company's products and services.
• Responded promptly to customer inquiries and requests for information.
• Followed up with customers post-sale to ensure satisfaction with their purchase experience.
• Pursued new accounts through lead generation, cold calling and advertising referrals.
• Sold products and services in field for company.

Provided quotes and coverage counseling for auto and home insurance. Sold policies and maintained existing policies for clients.

Maintained friendly and professional customer interactions.

Trained in negotiations and time management.

Shared product knowledge with customers while making personal recommendations.

Wrote sales slips and sales contracts.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Monitored customer preferences to determine focus of sales efforts.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Wrote sales slips and sales contracts.

Shared product knowledge with customers while making personal recommendations.

Negotiated and closed contracts with Fortune 500 companies.

Generated monthly and annual sales reports.

Wrote sales slips and sales contracts.

Shared product knowledge with customers while making personal recommendations.

Managed a business sales portfolio.

Led sales calls with team members to establish sales and customer retention goals.