Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kenneth Cole Jr

Midland,TX

Summary

Proven track record of enhancing operational efficiency and customer satisfaction at FedEx through meticulous route planning (hard skill) and exceptional interpersonal skills (soft skill). Achieved high customer feedback scores by prioritizing safe and timely package delivery. Demonstrated versatility and problem-solving abilities across roles, improving delivery processes and team collaboration.

Personable and reliable with focus on timely and accurate deliveries, coupled with positive attitude. Knowledge of city routes and traffic patterns, combined with skills in safe driving and navigation. Dedicated to ensuring efficient and prompt parcel delivery, contributing to overall customer satisfaction.

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Over the years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. I come in and I run the roads on Saturday morning. I work in the Docs sorts. I have work the front courter. I work the ramp on Tuesday-Friday mornings. I also run the roads on the weekday.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Courier

FedEx
06.2014 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.

Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Managed delivery route for optimal use of time and fuel.
  • Obtained signatures for delivery documents and packages.
  • Communicated with dispatch and customers for accurate delivery information.
  • Delivered packages to customer doorsteps and business offices.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Enhanced operational efficiency by suggesting improvements to delivery processes.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.

Night Stocker

Albertsons
01.2014 - 02.2014
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Unloaded arriving product stock and moved to store display areas.
  • Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.

Cart Pusher

Walmart
04.2012 - 03.2013
  • Removed litter from parking lot, planters and cart storage areas.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
  • Assisted customers in loading groceries into cars.

Picker Packer

Sony DADC
09.2011 - 10.2011
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.

Education

GED -

Cleveland High School
Cleveland, MS
05-2010

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Package handling
  • Valid Driver's license
  • Time management
  • GPS and route planning
  • Route planning
  • Package pickup and delivery
  • Package delivery and Pick-up
  • Delivery management
  • Loading and unloading
  • Sorting
  • Returns pickup
  • Route optimization

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Certification

  • Safe Driving Awards/Certifications - National Safety Council or similar organizations.

Languages

English
Full Professional

Timeline

Courier

FedEx
06.2014 - Current

Night Stocker

Albertsons
01.2014 - 02.2014

Cart Pusher

Walmart
04.2012 - 03.2013

Picker Packer

Sony DADC
09.2011 - 10.2011

GED -

Cleveland High School
Kenneth Cole Jr