Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Cook

Maricopa,AZ

Summary

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

24
24
years of professional experience

Work History

Project Manager / Consultant

IDR (Computacenter) United States
01.2022 - 01.2024
  • Communicate between vendors and the distribution center manager.
  • Collaborate with customers using their project management platform (Smartsheet)
  • Do job walks, do estimates, and put together the proposal.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
  • Review and interpret plans, blueprints, site layouts, specifications, or construction methods to ensure compliance with legal requirements and safety regulations.
  • Manage project execution to ensure budget, schedule, and scope adherence.
  • Managed multiple projects with competing deadlines simultaneously.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Provided guidance to team members regarding tasks assigned to them.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

Foreman

Crew Force, New York, NY
09.2020 - 01.2022
  • Review and interpret plans, blueprints, site layouts, specifications, or construction methods to ensure compliance with legal requirements and safety regulations.
  • Do job walks, do estimates, and put together the proposal.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
  • Manage project execution to ensure budget, schedule, and scope adherence.
  • Coordinated and maintained daily job schedules, workflow, and project reporting.
  • Supervised on-site technicians and conducted quality assurance.
  • Collaborated with the sales department and technicians to ensure work order completion in alignment with client standards and specifications.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Forge productive relationships with clientele and general contractors to drive site readiness for installation.
  • Do final close-out documentation and final builds to be turned over to the client.
  • Communicated regularly with subcontractors regarding project timelines.
  • Ensured all workers adhered to company policies and procedures.
  • Maintained daily logs of labor and equipment used on-site.
  • Resolved conflicts between workers in a timely manner.
  • Supervised activities of personnel assigned to various tasks during construction jobs.
  • Created detailed reports on job progress and submitted them to management on time.
  • Provided guidance, direction, and technical assistance to crew members.
  • Assessed work area conditions for potential hazards or risks.
  • Organized meetings with clients to discuss project specifications and expectations.
  • Developed and implemented safety protocols for the team.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Organized meetings with clients to discuss project specifications.

Project Manager / Service Manager

Cable Solutions, Chandler, AZ
01.2019 - 05.2020
  • Review and interpret plans, blueprints, site layouts, specifications, or construction methods to ensure compliance with legal requirements and safety regulations.
  • Do job walks, do estimates, and put together the proposal.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
  • Manage project execution to ensure budget, schedule, and scope adherence.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Direct or coordinate activities of project personnel.
  • Identify the need for initial or supplemental project resources.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Managed multiple projects with competing deadlines simultaneously.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Developed and maintained project plans, timelines, and budgets.

Service Manager

Outsource, Phoenix, AZ
09.2018 - 01.2019
  • Coordinated and maintained daily job schedules, workflow, and project reporting.
  • Supervised on-site technicians and conducted quality assurance.
  • Collaborated with the sales department and technicians to ensure work order completion in alignment with client standards and specifications.
  • Create clean prints using Bluebeam from fire evacuation print and title block them.
  • Do final close-out documentation and final builds to be turned over to the client.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Resolved customer complaints quickly and effectively.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Resolved customer complaints in a timely manner.
  • Created detailed reports on service activities for senior management review.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.

West Region Area Supervisor (Project Manager)

DTT Surveillance, Los Angeles, CA
06.2014 - 07.2018
  • Coordinated and maintained daily job schedules, workflow, and project reporting.
  • Supervised on-site technicians and conducted quality assurance reviews of completed work that increased productivity, client satisfaction, and maintained quality standards.
  • Collaborated with the sales department and subcontractors to ensure work order completion in alignment with client standards and specifications.
  • Forge productive relationships with clientele and general contractors to drive site readiness for installation.
  • Achieved recognition from various clientele for exceeding expectations under budget, with timely delivery, and overall job satisfaction.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Managed payroll activities including timesheets submission and approval process.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Coordinated with other departments to ensure smooth workflow processes.
  • Ensured compliance with safety regulations in the workplace.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Developed and maintained a positive working environment for all staff members.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
  • Utilized technology and software to enhance efficiency, accuracy, and customer experience.

Tech Level 2

Outsource, Phoenix, AZ
06.2013 - 06.2014
  • Experienced in installing, servicing, troubleshooting, and terminating Cat 5 and Cat 6 cabling in a commercial environment.
  • Excellent computer skills for programming.
  • Able to work independently or within a team environment.
  • Understand low voltage systems (such as telecom, fire, security, and A/V) in a commercial environment.
  • Participated in team meetings to discuss project status updates or other relevant topics.
  • Collaborated with internal stakeholders regarding changes or enhancements requested by customers.
  • Installed, configured and maintained hardware and software systems for end-users.
  • Ensured compliance with applicable laws and regulations related to data privacy and security.

Data Center Technician

AFL, Monroe, NC
04.2013 - 06.2013
  • Built out telecom and equipment rooms.
  • Tested and performed troubleshooting for cables.
  • Installed and terminated copper and fiber optic cables in the cabinet.
  • Interfaced with customer contacts and work orders.
  • Responded quickly to emergency situations involving critical systems located within the facility.
  • Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
  • Created detailed documentation for all changes made in the data center environment.
  • Installed new servers, switches and other equipment in the data center following best practices.

Foreman

Corporate Technology Solutions, Tempe, AZ
06.2012 - 11.2012
  • Ensured the safety of tools and equipment used is neatly returned.
  • Built network infrastructure from ground level up.
  • Installed and terminated copper and fiber optic cables.
  • Communicated regularly with subcontractors regarding project timelines.
  • Ensured all workers adhered to company policies and procedures.
  • Maintained daily logs of labor and equipment used on-site.
  • Trained new employees on company policies and procedures.
  • Resolved conflicts between workers in a timely manner.
  • Supervised activities of personnel assigned to various tasks during construction jobs.
  • Created detailed reports on job progress and submitted them to management on time.
  • Coordinated with other departments to ensure project deadlines were met.
  • Provided guidance, direction, and technical assistance to crew members.
  • Assessed work area conditions for potential hazards or risks.

Cable Tech 2

Outsources Telecom, Phoenix, AZ
06.2011 - 06.2012
  • Install and troubleshoot CAT5 or CAT6 cables in a commercial environment.
  • Perform repairs and install low voltage systems, such as telecom, fire, security, and a/v.
  • Running new cabling in new or existing buildings.
  • Set up new telecommunication frames.
  • Conferred with management to discuss and resolve participant complaints.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Supervised and coordinated work activities of personnel.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Completed and maintained time and attendance forms and inventory lists.

Lead Technician

Casa Tech Systems, Phoenix, AZ
05.2009 - 10.2009
  • Build the network infrastructure.
  • Install and terminate fiber optics, and fusion splicing.
  • Install and terminate voice and data cables.
  • Install and program CCTV systems.
  • Analyzed customer requirements to determine appropriate solutions.
  • Ensured that all systems were compliant with industry standards and regulations.
  • Coordinated with vendors to ensure timely delivery of products or services.
  • Created detailed reports summarizing all installation activities.
  • Assisted junior technicians in resolving complex technical problems.
  • Followed safety practices to safeguard against injury and damage to property.

Level 1 Technician

APL Access and Security, Gilbert, AZ
11.2008 - 03.2009
  • Install card readers, motion detectors, door contacts, and request to exit.
  • Install several different types of CCTV systems.
  • Install fiber optic CCTV systems.
  • Worked with DSX and Lenel security systems.

Foreman

Federal Communication Group, Tempe, AZ
06.2000 - 09.2008
  • Achieved multiple advancements and promotions that earned the title of foreman, and managed multi-million-dollar project operations for high-demand organizations.
  • Orchestrated consistent communication with clients to ensure no demands or project scope changes.
  • Constructed cost- and energy-efficient network infrastructures, including site analysis and design development.
  • Accomplished consistent client satisfaction for smooth installation processes that surpassed expectations.
  • Kept projects under budget, including man-hours and material cost.
  • Helped train new employees to company standards.
  • Communicated regularly with subcontractors regarding project timelines.
  • Ensured all workers adhered to company policies and procedures.
  • Maintained daily logs of labor and equipment used on-site.
  • Trained new employees on company policies and procedures.
  • Resolved conflicts between workers in a timely manner.
  • Supervised activities of personnel assigned to various tasks during construction jobs.
  • Created detailed reports on job progress and submitted them to management on time.
  • Coordinated with other departments to ensure project deadlines were met.
  • Monitored job progress and ensured completion within budget constraints.
  • Provided guidance, direction, and technical assistance to crew members.
  • Assessed work area conditions for potential hazards or risks.
  • Organized meetings with clients to discuss project specifications and expectations.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Organized meetings with clients to discuss project specifications.
  • Managed inventory levels of supplies necessary for job completion.
  • Communicated with employees to demonstrate high standards and mitigate issues.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Checked project details to verify job site materials and equipment.
  • Complied with federal and company regulations to maintain high level of job site safety.
  • Managed sites by focusing on safety, operations and productivity.
  • Viewed and checked job equipment to determine maintenance requirements.
  • Managed workers at various experience levels in construction and restoration projects.
  • Reported project progress, site problems and labor status to supervisors.
  • Delegated duties to employees based on skillset.
  • Prepared and planned worksites to help jobs run smoothly.

Education

Associate of Applied Science - Biomedical Equipment Technology

Brown Mackie College
Phoenix, AZ
03-2014

Skills

  • Ensuring the safety of self, others, and facilities
  • Proficient in Office 365 and Google Docs
  • Proficient in Bluebeam and Visio
  • Learning AutoCAD
  • Infrastructure Planning and Quality Assurance
  • System Launch and Implementation
  • Client Relationship Management and System Security Analysis
  • Proficient in Smartsheet
  • Project Management
  • Compliance Monitoring
  • Project tracking
  • Cost Control
  • Schedule Management
  • Inventory Control
  • Project Planning
  • Workforce training
  • Document Management
  • Risk Management
  • Budget Administration
  • Coaching and Mentoring
  • Meeting facilitation
  • Budget Preparation
  • Scope Management
  • Budget Control
  • Project Scheduling
  • Customer Relations
  • Project scope
  • Safety protocol
  • Quality assurance and control
  • Expense Reports
  • Budgeting and forecasting
  • Stakeholder Communications

Timeline

Project Manager / Consultant

IDR (Computacenter) United States
01.2022 - 01.2024

Foreman

Crew Force, New York, NY
09.2020 - 01.2022

Project Manager / Service Manager

Cable Solutions, Chandler, AZ
01.2019 - 05.2020

Service Manager

Outsource, Phoenix, AZ
09.2018 - 01.2019

West Region Area Supervisor (Project Manager)

DTT Surveillance, Los Angeles, CA
06.2014 - 07.2018

Tech Level 2

Outsource, Phoenix, AZ
06.2013 - 06.2014

Data Center Technician

AFL, Monroe, NC
04.2013 - 06.2013

Foreman

Corporate Technology Solutions, Tempe, AZ
06.2012 - 11.2012

Cable Tech 2

Outsources Telecom, Phoenix, AZ
06.2011 - 06.2012

Lead Technician

Casa Tech Systems, Phoenix, AZ
05.2009 - 10.2009

Level 1 Technician

APL Access and Security, Gilbert, AZ
11.2008 - 03.2009

Foreman

Federal Communication Group, Tempe, AZ
06.2000 - 09.2008

Associate of Applied Science - Biomedical Equipment Technology

Brown Mackie College

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Kenneth Cook