KENNETH COOPER
Brookhaven,PA
Summary
Seasoned professional with over 20 years of experience in merchandising, customer loyalty, and management. Demonstrated ability to enhance customer engagement and drive sales growth. Proven track record of leading teams to achieve operational excellence.
Overview
21
21
years of professional experience
Work History
Store Manager
Starbucks
06.2023 - Current
- Led daily store operations to ensure exceptional customer service and product quality.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Developed and implemented training programs for new staff to enhance performance.
- Analyzed sales trends to drive promotional strategies and improve profitability.
- Streamlined processes to increase operational efficiency and reduce service times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Assistant Store Manager
Home Depot
02.2012 - 06.2023
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Resolve customer complaints regarding sales and service.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Manage staff, preparing work schedules and assigning specific duties.
- Responsible for store inventory and loss prevention.
Department Manager
Lowes Home Improvement
02.2005 - 01.2012
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor employees' work levels and review work performance.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
Education
High School Diploma - undefined
Benjamin Franklin High School
Skills
- Ability to work under pressure
- Team collaboration
- Time management
- General management
- Customer service
Timeline
Store Manager
Starbucks
06.2023 - Current
Operations Assistant Store Manager
Home Depot
02.2012 - 06.2023
Department Manager
Lowes Home Improvement
02.2005 - 01.2012
High School Diploma - undefined
Benjamin Franklin High School