Kenneth Cottone
Green cove springs,United States
Summary
Focused Construction Site Supervisor with a background overseeing multiple job sites simultaneously and effectively. A highly collaborative individual considered an advocate for the construction team and willing to allocate resources to meet project objectives. Offering a strong understanding of quality service to manage conflicts with relative ease.
Overview
25
25
years of professional experience
Work History
Construction Site Supervisor
Nat Hetzer Inc.
08.2022 - 04.2023
- Read plans and blueprints and communicated to workers.
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Analyzed blueprints and other project specifications to completely understand all job requirements and determine how many workers would be required onsite.
- Managed subcontractor personnel activity and team resources to meet all project requirements.
- Served as point of contact for clients to deliver information on work progress and resolve on-site technical problems.
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
Low Voltage Foreman
Miller Electric Company
08.2005 - 07.2022
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Managed efficient teams of up to 15 employees.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Technical Customer Service Representative
ADT Security
06.2003 - 07.2005
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Customer Service Sales Representative
Citibank, NA
07.2001 - 07.2003
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Telecommunications Specialist
U.S. Coast Guard
06.1998 - 06.2001
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Education
No Degree - Computer And Information Sciences
St Johns River State College
Orange Park, FLHigh School Diploma -
Clay High School
Green Cove Springs, FL05.1997
Skills
- Business Development
- Project Oversight
- Predictive and Preventive Maintenance
- Business Administration
- First Aid
- Project Management
- OSHA Safety Requirements
- Safety Assessments
- Interpreting Blueprints
- Clear Instructions and Communications
- Construction Safety
- Job Assignments
- Staff Scheduling
- Management
Timeline
Construction Site Supervisor
Nat Hetzer Inc.
08.2022 - 04.2023
Low Voltage Foreman
Miller Electric Company
08.2005 - 07.2022
Technical Customer Service Representative
ADT Security
06.2003 - 07.2005
Customer Service Sales Representative
Citibank, NA
07.2001 - 07.2003
Telecommunications Specialist
U.S. Coast Guard
06.1998 - 06.2001
No Degree - Computer And Information Sciences
St Johns River State College
High School Diploma -
Clay High School
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