Kenny Coupland
Monett,MO
Summary
Proven crew leader with expertise in optimizing workflows and enhancing team productivity. Skilled in effective communication, critical thinking, and employee training, driving successful project outcomes and ensuring adherence to safety and quality standards.
Results-driven technician with a solid foundation in mechanical systems. Known for critical thinking and attention to detail, facilitating effective communication between teams and management. Committed to enhancing operational workflows and achieving high-quality service standards.
Overview
7
7
years of professional experience
Work History
Forman
Climate Pros
Kansas City, MO SWMO/NWA
03.2022 - Current
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Led a team of technicians in the installation and maintenance of HVACR systems.
- Collaborated with management to develop process improvements that enhanced service delivery.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Facilitated communication between field teams and upper management to streamline project execution.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Trained new employees on equipment usage, safety practices, and operational procedures.
Research and Development Technician
Arning
Cassville, MO
10.2021 - 03.2022
- Conducted experiments to develop and optimize product formulations.
- Collaborated with cross-functional teams to troubleshoot technical challenges and streamline processes.
- Documented research findings and maintained accurate records for compliance and quality assurance.
Service Technician
MCC
Springdale, AR
01.2021 - 10.2021
- Diagnosed and repaired mechanical issues in various equipment, ensuring optimal functionality.
- Conducted routine maintenance checks, enhancing equipment reliability and longevity.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Led troubleshooting efforts during critical incidents, minimizing downtime and restoring service quickly.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded promptly to service requests, delivering high-quality customer support and satisfaction.
- Implemented inventory management system for tracking tools and parts, improving operational efficiency.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Installation and Service Technician
Arkansas Air Conditioning and Refrigeration
Springdale, AR
06.2019 - 01.2021
- Installed HVAC/R systems, ensuring compliance with industry standards and safety regulations.
- Conducted routine maintenance and repairs on refrigeration units to enhance operational efficiency.
- Diagnosed system malfunctions using advanced troubleshooting techniques and tools.
- Collaborated with clients to assess needs and recommend appropriate HVAC/R solutions.
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
Education
High School Diploma -
Cassville High
Cassville, MO05-2005
Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Dedicated work ethic
- Critical thinking
- Employee training
- Blueprint interpretation
Timeline
Forman
Climate Pros
03.2022 - Current
Research and Development Technician
Arning
10.2021 - 03.2022
Service Technician
MCC
01.2021 - 10.2021
Installation and Service Technician
Arkansas Air Conditioning and Refrigeration
06.2019 - 01.2021
High School Diploma -
Cassville High