KENNETH COX JR.
Plano
Summary
Accomplished Healthcare Professional and aspiring Administrator with a proven track record of excellence in clinical operations, laboratory diagnostics, and team leadership. Currently managing concurrent roles at Parkland Health and Children’s Medical Center, demonstrating superior time management and a deep commitment to high-standard patient care. Expert in clinical workflow optimization, technical laboratory procedures, and operational oversight. Pursuing a degree in Healthcare Administration to bridge clinical expertise with strategic corporate leadership and healthcare management.
Overview
15
15
years of professional experience
Work History
Lab Support Specialist
Children’s Medical Hospital
11.2021 - Current
- Diagnostic Precision & Data Integrity: Execute waived and moderately complex laboratory testing with an uncompromising focus on precision, providing high-fidelity results necessary for informed clinical decision-making.
- Regulatory Specimen Management: Manage the complex verification and processing of blood components and specimens, ensuring 100% alignment with internal laboratory procedures and stringent healthcare regulations.
- Conflict Resolution & Client Relations: Expertly research and resolve intricate laboratory-related inquiries, utilizing advanced problem-solving skills to provide comprehensive follow-up and maintain high satisfaction levels for clinical partners.
- Operational Support & Performance Excellence: Maintain meticulous records and high-tier organizational standards while managing the processing of laboratory specimens, contributing to the overall reliability of the hospital’s diagnostic pipeline.
- Provide laboratory support by preparing samples and maintaining inventory of supplies.
Lead Phlebotomy Technician
Parkland Health
01.2020 - Current
- Operational Leadership & Workflow Optimization: Spearhead daily clinical operations for the phlebotomy department, orchestrating complex staff schedules and prioritizing high-volume workflows to ensure peak efficiency in a demanding urban healthcare environment.
- Quality Assurance & Regulatory Compliance: Serve as a subject matter expert for specimen procurement and integrity, maintaining rigorous adherence to healthcare safety protocols and institutional quality standards to guarantee diagnostic accuracy.
- Interdisciplinary Collaboration: Act as a strategic liaison between clinical staff and laboratory departments, facilitating clear communication and cross-functional synergy to drastically reduce turnaround times for critical patient results.
Catering Supervisor & FOH Lead
Eurest Dining
01.2011 - 01.2021
- Revenue Cycle & Financial Stewardship: Directed all catering billing and reconciliation processes, maintaining rigorous oversight of cash and credit operations to ensure total fiscal accuracy and transparency.
- Strategic Operations Management: Orchestrated front-of-house logistics for high-profile events, managing the end-to-end lifecycle from initial inventory procurement and retail pricing to final event execution and delivery.
- Operational Performance Oversight: Evaluated and optimized retail and beverage department inventory strategies, utilizing data-driven pricing models to maximize profitability and guest satisfaction.
- Client Experience Leadership: Served as the primary lead for large-scale catering initiatives, ensuring all events were delivered with high-touch hospitality and met the exacting standards of corporate clientele.
Cashier Associate
Walmart Super Center
01.2015 - 01.2019
- Financial Transaction Integrity: Managed high-volume fiscal transactions with precision, overseeing complex returns and ensuring the accuracy of all point-of-sale activities in a fast-paced retail environment.
- Corporate Policy Compliance: Acted as a key resource for store policy and promotional information, resolving complex customer inquiries and ensuring a seamless, professional experience for all patrons.
- Staff Empowerment & Onboarding: Facilitated the professional development of new hires by leading cross-training initiatives focused on cash handling procedures, operational efficiency, and customer service excellence.
- Operational Problem Solving: Effectively navigated high-pressure situations and merchandise disputes, utilizing conflict-resolution skills to uphold company standards and maintain operational flow.
Education
Bachelor of Healthcare Administration - Health Care Administration
University of Arizona Global Campus
Chandler, AZ05.2026
Certificate of Completion -
Texas School of Phlebotomy
Irving, TX01.2021
High School Diploma - undefined
Wooddale High School
Memphis, TN05.2006
Skills
- Electronic Health Records (EHR) Proficiency: Advanced navigation and data entry within complex hospital information systems to ensure seamless patient documentation and clinical continuity
- HIPAA & Regulatory Compliance: Mastery of patient privacy laws and Joint Commission standards, ensuring all clinical and administrative operations meet federal healthcare guidelines
- Audit & Quality Control Systems: Experienced in conducting internal audits for specimen integrity and financial reconciliation to identify operational gaps and maintain institutional standards
- Diagnostic Instrumentation Management: Technical expertise in the calibration, operation, and troubleshooting of laboratory equipment used for waived and moderately complex testing
- Software: Microsoft Office Suite (Expert Excel), Accounting Software, Billing & Reporting Systems
- Professional Diplomacy: Excellent written and verbal communication skills tailored for interdisciplinary healthcare environments
Timeline
Lab Support Specialist
Children’s Medical Hospital
11.2021 - Current
Lead Phlebotomy Technician
Parkland Health
01.2020 - Current
Cashier Associate
Walmart Super Center
01.2015 - 01.2019
Catering Supervisor & FOH Lead
Eurest Dining
01.2011 - 01.2021
High School Diploma - undefined
Wooddale High School
Bachelor of Healthcare Administration - Health Care Administration
University of Arizona Global Campus
Certificate of Completion -
Texas School of Phlebotomy
CORE COMPETENCIES
- Healthcare Leadership: Clinical Workflow Management, Staff Training & Mentorship, Regulatory Compliance.
- Clinical Operations: Lead Phlebotomy Procedures, Laboratory Information Systems (LIS), Specimen Integrity.
- Administrative Excellence: Billing & Reconciliation, Revenue Cycle Support, High-Volume Scheduling.
- Technical Proficiency: Advanced MS Office (Excel), Data Reporting, Specialized Diagnostic Testing.