Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kenneth C Payne, Jr.

West Point,GA

Summary

A challenging career with opportunities for continued personal and professional growth.

I have 20 years of experience in customer service as a Pest Control Technician and a Route Sales Manager/Termite Inspector in industries including Business Services. I obtained my certification/registration in HPC and WDO in Georgia in March 2001. I obtained a D.O.T. License/certification in September 2019. My skills and experiences include Sales, Customer Service, Driver/Delivery, Merchandising, Budgeting, Microsoft Office, Microsoft Outlook, Microsoft Word, Data Entry, Navigating Windows 10, Excel, Inventory Management, Scanners, Finance, and Banking. I hold a coursework in General Studies, with a focus on Criminal Justice from Columbus State University, and I hold a Nurse Technologist degree in Nursing from Columbus Technical College, as well as a major degree in Offset Printing and Graphic Arts from Columbus Technical College.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver/Delivery Driver

Five Star Food Service
Lagrange, Georgia
10.2022 - 03.2025
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Loaded and unloaded food products adhering to safety protocols.
  • Maintained vehicle cleanliness and performed routine inspections regularly.
  • Communicated effectively with customers regarding delivery schedules and requirements.
  • Assisted in inventory management by tracking delivered items accurately.
  • Followed company policies for food handling and transportation procedures.
  • Collaborated with team members to ensure timely deliveries and service quality.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Managed time effectively to meet tight delivery deadlines.
  • Deliver money lockers to warehouses.

Pest Control Technician

Knox Pest Control
Lagrange, GA
04.2022 - 10.2022
  • Clean the work site when the job is complete.
  • Advised customers on controlling pests.
  • Inspected residential and commercial properties for pest infestations and potential risks.
  • Applied eco-friendly pesticides and treatments according to safety regulations and protocols.
  • Educated clients on pest prevention strategies and effective maintenance practices.
  • Maintained accurate records of service visits and treatment applications for compliance.
  • Collaborated with team members to develop customized pest control plans for clients.
  • Utilized industry-standard tools and equipment for efficient pest elimination processes.
  • Conducted follow-up visits to assess treatment effectiveness and client satisfaction levels.
  • Trained new technicians on safety practices, equipment usage, and operational procedures.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
  • Maintained knowledge and adhered to state rules and regulations.
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
  • Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
  • Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Recognized for consistent quality service and efficiency.
  • Educated customers on proper sanitation practices to help prevent future infestations of pests.
  • Utilized appropriate protective gear and equipment during application.
  • Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
  • Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Collaborated with sales teams to provide estimates and recommendations for pest control services.
  • Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
  • Utilized Integrated Pest Management (IPM) strategies to minimize the environmental impact of pest control measures.
  • Posted warning signs and notices prior to fumigating or chemically treating areas.

Pest Control Specialist

Owens & Taunton Pest Control
Valley, AL
05.2019 - 10.2020
  • Applied various pesticides and treatments according to safety protocols.
  • Inspected properties for pest infestations and identified treatment options.
  • Inspected premises such as buildings, houses.
  • Identified source of access.
  • Decided on most effective treatment.
  • Mixed chemicals according to specs.
  • Sprayed/applied pesticides.
  • Cleaned areas that harbor pests.
  • Cleaned work site when job is complete.
  • Completed paperwork.
  • Operated truck with power spraying equipment.
  • Advised customers on controlling pests.
  • Communicate with co-workers and supervisors.
  • Educated clients on pest prevention techniques and maintenance strategies.
  • Conducted follow-up visits to assess treatment effectiveness and client satisfaction.
  • Trained new staff on pest control procedures and safety standards.
  • Utilized industry-specific tools and equipment for effective pest management solutions.
  • Followed safety procedures when handling materials and discarding waste.

Employment Security Officer

Allied Universal Security
West Point, GA
03.2017 - 04.2019
  • Monitored the exterior and interior of the building and property.
  • Monitored screens from hidden cameras inside and outside of the property.
  • I worked with law enforcement.
  • Documented daily activities.
  • I trained new employees and worked with the emergency response team in Florida during the hurricane season in August and September 2017.
  • Monitored premises to ensure safety and security of all individuals.
  • Conducted regular patrols to identify and address potential security issues.

Post Control Technician

Terminix
Lagrange, GA
09.2014 - 03.2017
  • Exterminated pests, such as termites, roaches, and rodents.
  • Inspected premises, such as buildings and houses.
  • I discussed services with the customer.
  • Mix chemicals according to specifications.
  • Sprayed or applied pesticides.
  • Completed paperwork.
  • Operated a truck with power spraying equipment.
  • Maintained vehicle and equipment.
  • Applied basic math.
  • Experienced with office suite software.
  • Trained new employees for pest control.

Sales Route Manager

Orkin/Rollins Pest Control
Columbus, GA
09.2009 - 08.2011
  • Collected money from customers, made change, and recorded sales.
  • Solved customer complaints.
  • Informed regular customers of new products, services, and promotions.
  • Completed customer orders and sales contracts.
  • Pitched sales to possible clients.
  • Built and maintained quality customer relationships.
  • Maintained clean driving record.
  • Demonstrated excellent self-management skills.
  • Developed and executed sales presentations to prospective and current clients.
  • Encouraged sales with excellent persuasion and negotiation techniques.
  • Used suggestive selling techniques.
  • Train new employees.
  • Trained new staff on company policies and operational procedures.

Education

Criminal Justice - Criminal Justice/Law Enforcement

Columbus State University
Columbus, GA
01-2001

Nursing - Nurse Technologist

Columbus Technical College
Columbus, GA
01.1993

Offset Printing & Graphic Arts - Offset Printing & Graphic Arts

Columbus Technical College
Columbus,Ga
01.1990

Skills

  • Assets recovery
  • Budgeting
  • Data entry
  • Medical equipment repairs
  • Microsoft Access
  • Microsoft Money
  • Microsoft Office
  • Microsoft Windows
  • Microsoft Works
  • Loading and unloading
  • Commercial driving
  • Delivery pickup
  • Personnel
  • Photography
  • Presentation skills
  • Sales
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Safety compliance
  • Team collaboration
  • Conflict resolution
  • Pest identification
  • Technical documentation
  • Confidentiality
  • Windows 10
  • Electronic banking systems
  • Compliance, banking laws, and regulations
  • Banking
  • Cultural sensitivity
  • Problem-solving abilities
  • Pallbearer Coordination
  • Funeral Home Safety

Certification

Georgia, Regular Driver's License

Personal Information

Total Experience: Knox Pest Control bought Owens and Taunton in 04/01/22. I have 20 years of experience of customer service, as a Pest Control Technician and a Route Sales Manager/Termite Inspector in industries including Business Services. I obtained my certification/registration in HPC and WDO in Georgia in 03/01. I obtained a D.O.T. license/ certification in 09/19. My skills and experiences include Sales, Customer Service, Driver/Delivery, Merchandising, Budgeting, Microsoft Office, Microsoft Outlook, Microsoft Word, Data Entry, Navigate Windows 10, Excel, Inventory Management, Scanners, Finance, and Banking. I hold a General degree in Criminal Justice from Columbus State University and hold a Nurse Technologist degree in Nursing from Columbus Technical College and hold a Degree in Offset Printing & Graphic Arts from Columbus Technical College.

Timeline

Driver/Delivery Driver

Five Star Food Service
10.2022 - 03.2025

Pest Control Technician

Knox Pest Control
04.2022 - 10.2022

Pest Control Specialist

Owens & Taunton Pest Control
05.2019 - 10.2020

Employment Security Officer

Allied Universal Security
03.2017 - 04.2019

Post Control Technician

Terminix
09.2014 - 03.2017

Sales Route Manager

Orkin/Rollins Pest Control
09.2009 - 08.2011

Criminal Justice - Criminal Justice/Law Enforcement

Columbus State University

Nursing - Nurse Technologist

Columbus Technical College

Offset Printing & Graphic Arts - Offset Printing & Graphic Arts

Columbus Technical College

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