Kenneth Crosman
Hanover,PA
Summary
I am a highly driven employee who has worked in the Point of Sale industry for 15 years. I have expertise in POS software, customer support, device troubleshooting and credit card payment processing.
Overview
15
15
years of professional experience
Work History
Payments Support Engineer 2
Oracle
03.2022 - Current
- Support all credit card processing endpoints. Provide payment captures, refunds, investigate fraudulent charges, defend chargebacks, cancelled checks and all customer bank issuer statuses.
- Work with Reporting and Analytics Cloud Infrastructure to reconcile and confirm correct payouts for deposits.
- Collaborate with bank issuers on chargeback disputes to defend our customers on refunds.
- Troubleshoot all credit card devices with IP configuration for their networks to make sure all devices are online.
- Order replacement devices with our warehouse team for defective credit card terminals.
- Onboard all new devices and help our customers set up new payment devices at their locations.
- Create knowledge articles for training that allow our agents to find solutions to issues.
- Train all new employees on our system.
- Manage device configuration settings to set up custom logs, tips, offline amounts or anything the customer would require for their locations.
- Work with API for all online orders and mobile payments with third party applications.
Product Analyst
MICROS
01.2012 - 03.2022
- Provided technical support for all Point of Sale related issues.
- Troubleshooting experience with workstations, KDS machines, printers, handhelds and pole displays.
- Used MySQL and SQL+ for database issues.
- Configured site setups through our management console.
- Collaborated with implementations for new installs.
- Became a lead to handle high escalated issues that needed resolution quickly.
Education
Bachelor of Arts - Digital Communications And Media
Shippensburg University of Pennsylvania
Shippensburg, PA12-2011
Skills
- Graduated from the Oracle Management Program in 2025
Timeline
Payments Support Engineer 2
Oracle
03.2022 - Current
Product Analyst
MICROS
01.2012 - 03.2022
Bachelor of Arts - Digital Communications And Media
Shippensburg University of Pennsylvania