Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Kenneth Cruz

Katy,TX

Summary

Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing several years of related experience, advanced inspection skills, and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.

Overview

11
11
years of professional experience

Work History

Transportation Associate

Amazon.com Fulfillment Center
Katy , TX
04.2022 - Current
  • Prepared reports summarizing activities such as daily trips taken, miles logged, fuel expenses incurred.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Moved trailers, containers, and chassis around the yard by operating a spotter truck.
  • Transported materials between yards, warehouses, distribution centers, and other locations as directed by supervisor.

Process Assistant

Amazon.com Fulfillment Center
Brookshire, TX
05.2021 - 04.2022
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Collaborated with other staff members on projects related to improving efficiency within the department.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Verified shipping documents for accuracy.
  • Conducted regular audits of warehouse operations for compliance with company policies and procedures.
  • Prepared packages for shipping and determined most economical shipping methods.

Fulfillment Associate

Amazon.com Services
Brookshire, TX
06.2019 - 05.2021
  • Loaded items onto pallets or into containers for shipment.
  • Performed daily cycle counts as part of inventory control process.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Accepted, processed and quickly filled orders.
  • Ensured timely delivery of orders by coordinating with internal transportation team members.
  • Placed products on conveyors for final wrapping and shipment.

Department Manager

Walmart.com
Katy , TX
05.2018 - 06.2019
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Customer Service Representative

Randalls Food and Drugs
Katy, TX
09.2013 - 05.2018
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Arts - Criminal Justice

Lone Star College System
Cypress, TX
08-2018

Skills

  • Incident Reporting
  • Freight Handling
  • Cost Control
  • Supply Chain Coordination
  • Warehouse Operations
  • Route Planning
  • Logistics Management
  • Customer Service
  • Critical Thinking
  • Task Prioritization
  • Effective Communication
  • Document Verification

Languages

Spanish
Native/ Bilingual

Accomplishments

  • American Legion Texas Boy’s State Alumni. June 2014
  • Randall’s Employee of the Month. May 2014
  • Walmart Associate of the Month. June 2018

Timeline

Transportation Associate

Amazon.com Fulfillment Center
04.2022 - Current

Process Assistant

Amazon.com Fulfillment Center
05.2021 - 04.2022

Fulfillment Associate

Amazon.com Services
06.2019 - 05.2021

Department Manager

Walmart.com
05.2018 - 06.2019

Customer Service Representative

Randalls Food and Drugs
09.2013 - 05.2018

Associate of Arts - Criminal Justice

Lone Star College System

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Kenneth Cruz