Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kenneth Cruz

Florida,PR

Summary

Proven to enhance customer satisfaction and improve operational efficiency, leverage expertise in equipment maintenance and a knack for teamwork. Skilled in customer service and tool maintenance, consistently deliver high-quality results, demonstrating flexibility and a commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Baker

Dulce Masa
05.2023 - 12.2023
  • Improved and maintained consistency of baked goods by accurately following established recipes by the owner and paying close attention to detail during preparation stages, ensuring the same quality every time .
  • Maintained clean, organized kitchen and tools to maximize efficiency and food safety.
  • Assisted up to 12 customers per day with helpful attitude and positive approach.
  • Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
  • Maintained clean area after every shift to help coworkers on upcoming shifts.
  • Effectively communicated with front-of-house staff to ensure seamless coordination and timely delivery of customer orders.
  • Developed time management skills through prioritizing tasks during busy shifts for optimal productivity.
  • Decorated baked goods and displayed finished products in appealing ways.
  • Enhanced customer satisfaction by consistently delivering high-quality baked goods and providing exceptional service.
  • Operated and maintained bakery equipment, such as ovens, trays and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Trained and supervised new employees on bakery operations and procedures.

Cashier Assistant

Dulce Masa
09.2022 - 12.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Griller

Dulce Masa
05.2022 - 12.2023
    • Supported the training of new hires on various aspects of the grill station operation, ensuring they followed the bakery standards.
    • Kept equipment in optimal condition regularly cleaning, inspecting, and through maintenance routines.
    • Optimized workflow during peak hours by prioritizing tasks based on current type and volume of orders.
    • Optimized grill station operations, effectively managing multiple orders simultaneously.
    • Improved presentation of dishes with attention to detail and creative plating techniques.
    • Reduced food waste by monitoring product inventory, properly storing and labeling items.
    • Ensured customer satisfaction with timely and accurate order preparation.
    • Actively assisted colleagues in various kitchen tasks as needed.
    • Enhanced customer experience through proactive problem-solving when addressing any concerns or issues related to their orders.
    • Implemented new grilling techniques learned from own experience for continuous improvement in food quality.

Fence Installer

Pavo's Ironwork
01.2021 - 05.2022
  • Used hand tools and instruments to take measurements.
  • Helped remove old fences efficiently without causing damage to surrounding structures or landscaping.
  • Collaborated with team members to complete large-scale fencing projects in a timely manner.
  • Completed fence installation projects within budget and on time, ensuring efficient use of resources.
  • Installed gates securely and accurately, ensuring smooth operation for clients post-installation.
  • Inspected fences for gaps and vulnerabilities, making necessary adjustments.

Fence Painter

Pavo's Ironwork
01.2021 - 05.2022
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Applied primer, paints, varnishes and lacquers to fences surfaces using traditional and sprayer methods.
  • Protected surfaces such as walls and floors from damage and spills by using drop cloths prior to and during painting.
  • Reduced waste materials by accurately estimating paint quantities needed for each job.

Auto Body Painter's Helper

Taller Santiago
06.2021 - 04.2022


  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Prepared surfaces for priming, painting and refinishing.
  • Filled, sanded and smoothed surfaces to prepare for painting.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.

Car Washer

Pavo's Ironwork
09.2020 - 05.2022
  • Vacuumed interior floors carpet and seating.
  • Cleaned windows, mirrors, headlights, taillights, and exterior.
  • Pressure washed car exterior, wheel wells, and tires.
  • Cleaned wash equipment after shift.
  • Reduced water waste through the implementation of eco-friendly car washing practices.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.
  • Provided mobile detailing services to clients at places of employment.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Cleaned vehicle interiors and exteriors to high standards.

Lawn Mower

Pavo's Ironwork
08.2018 - 05.2022
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Improved lawn health by performing regular mowing, trimming, and edging tasks.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Maintained clean workspaces by properly disposing of debris and clippings after each job.
  • Loaded and unloaded mowing equipment at customer locations.
  • Reduced time spent on each job with efficient use of various mowing equipment.
  • Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
  • Performed minor repairs on mower and other lawn care equipment to maintain working order.
  • Adapted quickly to changing weather conditions for uninterrupted service provision throughout the year.

Education

No Degree - Computer Science

Universidad De Puerto Rico En Arecibo (UPRA)
Arecibo PR
12.2023

High School Diploma -

Juan Ponce De Leon II
Florida PR
06.2022

Skills

    • System Troubleshooting
    • Ticket support system management
    • User Support
    • Hardware Installation
    • Flexible and Adaptable
    • Responsible and Punctual
    • Hand-tool proficiency
      • Teamwork and Collaboration
      • Equipment maintenance and operation
      • Customer Assistance
      • Patience and Empathy
      • Written and verbal communication
      • Professionalism and Courtesy

Accomplishments

    Completed basic combat training .

    Completed Advanced Individual Training .

Certification

Signal Regimental Affiliation - The Home of the Signal Corps, July 2024


Information Technology Specialist

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Baker

Dulce Masa
05.2023 - 12.2023

Cashier Assistant

Dulce Masa
09.2022 - 12.2023

Griller

Dulce Masa
05.2022 - 12.2023

Auto Body Painter's Helper

Taller Santiago
06.2021 - 04.2022

Fence Installer

Pavo's Ironwork
01.2021 - 05.2022

Fence Painter

Pavo's Ironwork
01.2021 - 05.2022

Car Washer

Pavo's Ironwork
09.2020 - 05.2022

Lawn Mower

Pavo's Ironwork
08.2018 - 05.2022

No Degree - Computer Science

Universidad De Puerto Rico En Arecibo (UPRA)

High School Diploma -

Juan Ponce De Leon II

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Kenneth Cruz