KENNETH CUNNINGHAM
Birmingham
Summary
Energetic and team-focused retail professional with over 5 years of customer service experience and a strong background in sales, youth instruction, and team support. Known for leading by example, creating inclusive environments, and supporting team growth through coaching, clear communication, and high accountability. Passionate about helping others reach their full potential - both teammates and guests.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon
Birmingham
07.2025 - Current
- Led daily floor operations, ensuring product flow, floor readiness, and team execution of brand standards.
- Trained and coached new team members on customer service, sales techniques, and operational processes.
- Contributed to sales growth through personalized customer engagement and product knowledge.
- Supported scheduling, opening/closing procedures, and store operations.
Bay Host
TopGolf
Birmingham
06.2025 - Current
- Monitored guest needs and addressed concerns promptly during service shifts.
- Communicated with kitchen staff to coordinate timely meal delivery.
- Delivered high-volume customer service in a fast-paced environment, often serving 200+ guests daily.
- Mentored new hires, reinforcing service standards and operational procedures.
- Collaborated with management on shift execution, ensuring guest satisfaction and operational efficiency.
- Assisted in event operations, coordinating logistics for group events of 20–100+ guests.
Kids instructor
Life Time
Vestavia Hills
05.2024 - 01.2025
- Facilitated engaging lessons for children aged 6-12 with a focus on communication and confidence building.
- Led small group instruction and provided individual feedback to improve student participation.
- Collaborated with coworkers to refine teaching strategies and enhance the learning environment.
- Consistently recognized by leadership for professionalism and leadership with younger participants.
Childcare Teacher(Short Term/Seasonal)
La Petite Academy
Winston-Salem
09.2024 - 12.2024
- Led hands-on learning and group activities for children aged 3-5.
- Supported students with special needs through personalized instruction.
- Communicated with parents to share progress and support development.
- Maintained daily routines and safety standards in a fast-paced environment.
- Completed state-level training and professional development workshops.
Team Member
Target
Homewood
05.2022 - 08.2024
- Mentored new team members and ensured consistent execution of daily operations.
- Took initiative in resolving customer concerns and creating a positive guest experience.
- Collaborated cross-functionally with store leadership to hit daily and weekly goals.
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
- Worked well with other employees to ensure a smooth and efficient service.
- All of my tasks were completed in a productive and efficient manner.
Customer Service Associate
At Home
Trussville
07.2020 - 08.2021
- Delivered exceptional guest service through personalized support, upselling, and fast problem resolution.
- Took ownership of front-end operations, including managing returns, exchanges, and guest concerns with empathy and efficiency.
- Supported floor leadership by training new associates on register processes, product knowledge, and store standards.
- Collaborated with team members to maintain a well-organized, welcoming store environment.
- Proactively restocked, merchandised, and reset sales floor to ensure seamless shopping experience.
- Recognized by supervisors for reliability, initiative, and ability to lead by example under pressure.
Education
Bachelor of Business Administration - Business Administration And Management
Carolina University
Winston-Salem, NC 08.2021 - 01/2025
Some college - Sports Management
Lawson State Community College
Birmingham, ALHigh School -
Spain Park High School
Birmingham, ALSkills
- Guest Experience & Customer Service
- Team Leadership & Mentorship
- Conflict Resolution & Problem Solving
- Strong Verbal & Written Communication
- Sales Floor Coaching & Visual Merchandising
- Adaptability in Fast-Paced Environments
- Wellness & Lifestyle Alignment
- Collaboration & Team Motivation
- Coaching Mindset
- Emotional Intelligence
References
- Temperance Griffith, 205-422-5451
- Anijah King, 205-520-3602
- Kaleile Outsey, 205-917-9505
Timeline
Educator
Lululemon
07.2025 - Current
Bay Host
TopGolf
06.2025 - Current
Childcare Teacher(Short Term/Seasonal)
La Petite Academy
09.2024 - 12.2024
Kids instructor
Life Time
05.2024 - 01.2025
Team Member
Target
05.2022 - 08.2024
Bachelor of Business Administration - Business Administration And Management
Carolina University
08.2021 - 01/2025
Customer Service Associate
At Home
07.2020 - 08.2021
Some college - Sports Management
Lawson State Community College
High School -
Spain Park High School