Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Kenneth Czaikowski

Plymouth

Summary

Highly motivated Musical Gear Specialist. Manager with extensive customer service, training, and sales experience. Outgoing professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance, training, and excellence in customer service.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Owner

Robot Repair Works LLC
Plymouth, MI
03.2024 - Current

Owner and CEO

  • Led strategic planning initiatives to expand service offerings and market presence.
  • Social media management, online marketing, content creation including audio and video production
  • Studio and musical gear consulting and training
  • Consulted with customers to assess needs and propose optimal solutions.

Owner and CEO

Golden Skull Media
Plymouth, MI
01.2015 - 03.2024
  • Started a recording and mastering studio specializing in post production of music for film, TV, and recording artists
  • Currently working out of Plymouth Rock Recording Company, Plymouth MI. Contact Chris Breest 734-233-4772
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Conducted target market research to discover customer needs and analyze competitor trends.

Customer Service Manager

Guitar Center - Elife Sales Force
Canton, MI
02.2010 - 01.2019
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Top sales person, Pro Audio

District Division Manager

Guitar Center
01.1999 - 01.2005
  • Job responsibilities included the training and certifying of Guitar Center pro audio and keyboard sales staff, hiring and managing a team of employees in eighteen stores, running clinics and maintaining the merchandizing standards of the high tech
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Contact Alex Bongiorno Operation Manager 248-821-4229

Recording Artist

PolyGram and Warner Bros
01.1995 - 01.1999
  • Produced and recorded two albums under the names Charm Farm and Control Freq
  • Produced remixes for Madonna and Fatboy Slim, along with tour support for Kid Rock, Candle Box, The Cult, and The Red Hot Chili Peppers.

Education

Bachelor Degree - American History

University of Michigan - Ann Arbor
Ann Arbor, MI

High School Diploma - undefined

Woodhaven High School
Flat Rock, MI

Skills

  • Verbal and Written Communication
  • Business Development
  • Staff Management
  • Hiring and Staffing
  • Team Oversight
  • Coaching and Mentoring
  • Sales Leadership
  • Staff Training
  • Customer Service
  • Powerpoint
  • Photoshop
  • Final Cut

Affiliations

Franklin Covey Courses: 7 habits of highly effective people (3 day workshop) Focus: organizational skills 4 roles of leadership

Certification

  • Pro Tools Certification
  • Franklin Covey Courses
  • The 7 Habits for Managers Essential Skills and Tools for Leading Teams.
  • The 7 Habits of Highly Effective People.

Timeline

Owner

Robot Repair Works LLC
03.2024 - Current

Owner and CEO

Golden Skull Media
01.2015 - 03.2024

Customer Service Manager

Guitar Center - Elife Sales Force
02.2010 - 01.2019

District Division Manager

Guitar Center
01.1999 - 01.2005

Recording Artist

PolyGram and Warner Bros
01.1995 - 01.1999

High School Diploma - undefined

Woodhaven High School

Bachelor Degree - American History

University of Michigan - Ann Arbor