Kenneth Dalton

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Led training sessions for staff, fostering a knowledgeable and cohesive team environment.
• Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
• Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
• Oversaw staff schedules and assignments to handle programming demands.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Provided administrative support services to Account managers as it relates to client needs.

Prepared and process policy related material such as correspondence, certificates of insurance, ID cards, etc.

Maintain and update client files and records within the agency management system.

Pull and prepare loss runs, claims status reports, policy download information, and expiration reports.

Review and study material to work towards obtaining insurance license.

Attend and participate in internal meeting and complete required trainings.

Assessed patient needs and recommended appropriate course of treatment

Documented information for charts, progress reports, assessments, and other paperwork within specific timeframes.

Accurately documented al observations, interventions, and concerns in patient charts and electronic system, sustaining continuum of care from admission through discharge.

Taught clients anger management techniques, relaxation skills, impulse control, emotional coping skills and functional living skills.

Provided counseling skills for relapse prevention, social issues, and mental health problems.

Referred clients to other programs and community agencies to enhance treatment processes.

Collaborated closely with treatment team to appropriately coordinate client care services.