Kenneth Davis
Hampton,VA
Summary
Diligent [Desired Position] with robust background in social services. Proven history of effectively managing case loads and facilitating client support programs. Demonstrated ability in crisis intervention and community outreach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service and Engagement Team Lead
Target
03.2023 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong relationships with clients, leading to increased satisfaction and repeat business.
- Strengthened communication within the engagement team through regular meetings and updates.
- Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Security Specialist
Target
05.2022 - 03.2023
- Maintain presence at entrance and exit
- Greet/Thanks guest at entrance/exit
- Prevent/Deter any security incidents that might arise
- Recognize potential shoplifters
- Prevent any shoplifting
Security Specialist
Target
01.2022 - 05.2022
- Maintain presence at entrance and exit
- Greet/Thanks guest at entrance/exit
- Prevent/Deter any security incidents that might arise
- Recognize potential shoplifters
- Prevent any shoplifting
Program Leader
YMCA San Diego
05.2021 - 03.2022
- Provide a safe space for children
- Create activities for children
- Supervise scheduled activities
- Administer medication, first aid, and CPR to children in need
Guest Advocate
Target
11.2021 - 12.2021
- Provide customer service
- Check guest out
- Assist guest find items on sales floor
Scare Actor
Haunted Trail of Balboa Park
09.2021 - 10.2021
- Provide guest with a memorable experience
- Train fellow actors in their areas
- Dress up in different costumes depending on the area
Community Center Manager
Salvation Army
08.2014 - 11.2020
- Streamlined administrative processes using technology solutions that improved efficiency in recordkeeping and reporting tasks.
- Fostered a welcoming environment at the center by maintaining clean facilities while implementing inclusive policies that catered to diverse populations.
- Ensured compliance with local regulations and policies related to safety and accessibility throughout the facility.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
- Conducted ongoing center monitoring and audits to maintain compliance with performance standards, procedures and other local, state and federal regulations.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced food waste by closely monitoring expiration dates and rotating perishable items accordingly.
- Established and maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.
Children's Director
The Salvation Army
03.2019 - 11.2020
- While holding this title I planned and implemented all activities, field trips, and programs
- I kept a tight relationship with all parents and children in my programs
- Organized meals and snacks
- Advertised for the programs
- Kept my staff engaged
- Paperwork and logistics
- Kept the program licensed through the state
Waiter/Cashier
Embassy Suites by Hilton
09.2018 - 10.2020
- Handled a high volume of customers regularly
- Welcomed guests as they arrived
- Took orders
- Served food
- Checked on guests frequently
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
Education
High school diploma -
Skills
- Program Management
- Hotel experience
- Customer service
- Restaurant experience
- Cash handling
- Driving
- Management
- Guest services
- Supervising experience
- Food Service
- Cashiering
- Experience with children
- Childcare
- Delivery driver experience
- Serving
- Leadership
- Surveillance
- CCTV
- POS
- Security
- Food Preparation
- Loss Prevention
- Planograms
- Client engagement
- Brand awareness
- Relationship management
- Teamwork
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service and Engagement Team Lead
Target
03.2023 - Current
Security Specialist
Target
05.2022 - 03.2023
Security Specialist
Target
01.2022 - 05.2022
Guest Advocate
Target
11.2021 - 12.2021
Scare Actor
Haunted Trail of Balboa Park
09.2021 - 10.2021
Program Leader
YMCA San Diego
05.2021 - 03.2022
Children's Director
The Salvation Army
03.2019 - 11.2020
Waiter/Cashier
Embassy Suites by Hilton
09.2018 - 10.2020
Community Center Manager
Salvation Army
08.2014 - 11.2020
High school diploma -
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