Summary
Overview
Work History
Education
Skills
Timeline
Server

Kenneth Davis

New Orleans,LA

Summary

Dynamic professional with a proven track record at Brasa Steak House, excelling in customer service and team collaboration. Leveraged exceptional communication skills and POS system expertise to enhance guest satisfaction and increase sales by 15%. Adept at multitasking in high-volume environments, ensuring seamless operations and positive guest experiences.

Overview

11
11
years of professional experience

Work History

Server

Brasa Steak House
12.2024 - 04.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, optimizing kitchen communication and order accuracy.
  • Assisted in training new staff on menu offerings, service standards, and restaurant protocols.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Handled cash transactions accurately, balancing registers at end of shifts.
  • Collaborated with team members to streamline service processes during peak hours.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills and adaptability.
  • Participated in daily pre-shift meetings to align on specials and service expectations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Equipment Operator

ADM
08.2022 - 08.2023
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
  • Utilized GPS systems to accurately survey and grade terrain for worksite preparation.
  • Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
  • Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.

Forklift Operator

Tci
07.2020 - 08.2022
  • Operated forklifts to transport materials efficiently within warehouse environment.
  • Conducted daily safety checks on equipment to ensure compliance with safety regulations.
  • Loaded and unloaded shipments accurately to maintain inventory integrity.
  • Assisted in organizing warehouse layout for optimal space utilization and accessibility.
  • Collaborated with team members to streamline loading processes, enhancing operational efficiency.
  • Monitored stock levels and reported discrepancies to management for timely resolution.
  • Maintained clean and organized workspace to support overall warehouse operations.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Lead Deckhand

Marquette Transportation Company
04.2018 - 08.2020
  • Operated and maintained deck machinery to ensure safe navigation and efficient cargo handling.
  • Assisted in crew training, enhancing team performance and operational effectiveness.
  • Monitored vessel compliance with safety regulations, contributing to a secure work environment.
  • Coordinated daily deck activities, optimizing workflow and resource allocation among crew members.
  • Conducted routine inspections of equipment, identifying maintenance needs to prevent downtime.
  • Implemented best practices for mooring operations, improving efficiency during docking procedures.
  • Collaborated with bridge crew to execute navigational maneuvers safely and effectively.
  • Documented operational logs accurately, ensuring adherence to regulatory requirements and company policies.
  • Increased overall vessel performance through preventative maintenance programs and timely repairs on deck equipment.
  • Maintained cleanliness and orderliness of the vessel, upholding high standards of presentation both on deck and below deck areas.
  • Supported successful tender operations by handling tenders professionally during guest transfers or recreational activities.
  • Optimized fuel consumption, planned optimal routes, and maintained accurate logbooks for efficient voyages.
  • Promoted a culture of safety awareness among the crew, leading by example in adhering to established guidelines for personal protective equipment usage.
  • Reduced accident risks with diligent adherence to safety protocols and continuous crew training.
  • Contributed to seamless communication between the bridge team members during watchkeeping duties, ensuring vigilance at all times while at sea or in port.
  • Ensured vessel safety by conducting thorough inspections and maintenance of all deck equipment.
  • Assisted in navigation tasks, contributing to safe passage through various weather conditions and sea states.
  • Facilitated smooth docking procedures by effectively communicating with port authorities and coordinating mooring activities.
  • Managed inventory control for deck supplies, minimizing wastage while maintaining adequate stock levels as per operational requirements.
  • Conducted regular drills for man overboard, fire-fighting, abandon ship scenarios – reinforcing preparedness among crew members.
  • Assisted in search-and-rescue missions, demonstrating competency in lifesaving techniques as well as coordination with relevant authorities.
  • Safeguarded passengers and crew by enforcing security measures in compliance with maritime regulations.
  • Enhanced team efficiency by implementing streamlined deck operations and daily task delegation.
  • Mentored junior deckhands in best practices related to seamanship techniques, fostering an environment of continuous learning and improvement.
  • Boosted crew morale through fostering a positive work environment and addressing personnel issues proactively.
  • Ensured compliance with environmental regulations by implementing proper waste disposal procedures and facilitating inspections as needed.
  • Expedited cargo loading/unloading processes by overseeing efficient stowage planning and coordination among shipboard departments.
  • Collaborated with the captain to develop contingency plans for emergency situations onboard.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
  • Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Learned to operate new technology systems and procedures through instruction, simulators and models.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Inspected and assessed telecommunication systems and navigational instruments to prepare for and manage safe piloting.
  • Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
  • Adhered to laws and regulations based on voyage locations.
  • Loaded cargo according to ship capacity and appropriate weight load distribution.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Planned routes and travel speeds to meet scheduling and delivery goals.
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
  • Maintained timetables by monitoring and managing loading and discharging of cargo and passengers and arranging for boat to be fueled, restocked with supplies and repaired.
  • Took responsibility for ship operations in cases of injury or illness.
  • Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
  • Employed telecommunications equipment to coordinate marine traffic and organize navigation.
  • Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
  • Managed efficient supply and food replenishment at port stops.
  • Consulted various maps, charts, weather reports, and navigation equipment to determine and direct boat movements.
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
  • Maintained boat logs and oversaw cargo storage on or below decks, securing items, and protecting products from damage or loss.
  • Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
  • Assisted corporate or private vessels in distress during maritime rescue operations.
  • Prevented ships under navigational control from engaging in unsafe operations.
  • Determined speeds by using charts, area plotting sheets and compasses.
  • Interviewed and hired crew members and assigned watches or living quarters to crew members.
  • Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
  • Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
  • Verified hydraulic fluid, air pressure and oxygen levels to check on systems operations.

Equipment Operator

Associated Terminals
05.2015 - 04.2020
  • Operated heavy machinery to transport materials efficiently across terminal facility.
  • Conducted routine equipment inspections to ensure operational safety and compliance.
  • Collaborated with team members to streamline loading and unloading processes, enhancing workflow.
  • Assisted in maintaining cleanliness and organization of work area to promote safety standards.
  • Trained new operators on equipment handling and safety protocols, fostering a culture of safety awareness.
  • Monitored equipment performance and reported issues promptly for timely maintenance actions.
  • Implemented best practices for material handling, contributing to improved operational efficiency.
  • Participated in safety training sessions, reinforcing commitment to workplace safety policies and procedures.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Completed minor repairs and replacements of equipment parts to restore functionality.

Busser

Bobby Herbert’s
06.2014 - 04.2015
  • Assisted servers by clearing and resetting tables efficiently
  • Maintained cleanliness in dining area and kitchen to ensure hygiene standards
  • Supported inventory management by organizing and restocking supplies as needed
  • Collaborated with team to enhance workflow during peak hours
  • Communicated effectively with staff to facilitate smooth operations
  • Learned menu items to provide accurate information to guests when needed
  • Adapted quickly to changing priorities in a fast-paced environment
  • Followed safety protocols for handling food and equipment consistently
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Diploma - Auto Mechanic

Bonnabel
Kenner, LA
05.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Wine service
  • Banquet coordination
  • Food spoilage prevention
  • Wine pairings
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Wine pairing
  • Dietary restrictions knowledge
  • Calm demeanor
  • Responsible beverage service
  • Team member support
  • Positive guest interactions
  • Point of sale (POS) system operations
  • Menu design
  • Check payment processing
  • Point-of-sale system
  • Liquor, wine, and food service
  • Hostess support
  • Price memorization
  • Customer feedback management
  • Dish preparation
  • Table setting arrangements
  • Dining customer service
  • Dining crew workflow optimization
  • Menu item recommendation
  • POS operation
  • Effective customer upselling
  • Special dietary requirements
  • Food safety oversight
  • Buffet setup and takedown
  • Server training
  • Specials promotion
  • Take-out service
  • Positive and professional
  • Table resetting
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server

Brasa Steak House
12.2024 - 04.2025

Equipment Operator

ADM
08.2022 - 08.2023

Forklift Operator

Tci
07.2020 - 08.2022

Lead Deckhand

Marquette Transportation Company
04.2018 - 08.2020

Equipment Operator

Associated Terminals
05.2015 - 04.2020

Busser

Bobby Herbert’s
06.2014 - 04.2015

Diploma - Auto Mechanic

Bonnabel

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Kenneth Davis