Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Kenneth Davis Jr

Kyle,TX

Summary

A successful customer-focused professional with over 5 years of experience in the provision and management of timely customer resolution and support – seeking to leverage my transferrable skills into management opportunities with more responsibility and an array of challenges. Adept in analyzing, understanding, and resolving issues timely and judiciously. Known for continually promoting a high degree of accuracy with morale and spirit of motivation to tactfully handle difficult situations. Successfully follows up and follows through on assigned tasks; interprets and implements third party payer procedures and collection techniques; and meets goals and deadlines. Utilizes automated strategy tools such as GPMS, EHR, Internet Explorer, and Microsoft Office 2010 (Outlook, Word and Excel) to initiate and drive tasks to completion. Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity and reducing costs. Looking for new growth-oriented position with a progressive company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Center Manager

HCA Healthcare
Austin, TX
07.2023 - Current
  • Supervised, orientated, and trained clinical staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed correctly
  • Participated in the development and lead the execution of clinic goals and objectives in support of Urgent Care Service Line goals and objectives
  • Clearly communicated goals and objectives to employees
  • Addressed individual or team performance deficiencies
  • Handled patient and visitor issues and/or complaints
  • Provided feedback and follow-up training to employees
  • Implemented programs, practices and lead team to improve operations, staff retention and employee engagement
  • Manage the P&L of the practice to ensure clinic is meeting financial performance goals
  • Maintains an awareness and working knowledge of required and available reports, resources, systems, deadlines, data sources and other necessary information.
  • Developed, implemented, and managed center's budget.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Created operational plans for the center in order to maximize efficiency and productivity.
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
  • Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
  • Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
  • Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
  • Motivated and led team members to work together to achieve targets.
  • Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
  • Participated in networking events with other centers or representatives from corporate headquarters.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.

Medical Office Coordinator

HCA Healthcare Physician Services Group
Austin, TX
03.2023 - 07.2023
  • Assists with acquisition of onboarding documents, licenses, and certifications for credentialing of new providers
  • Ensures office and clinical supply inventory is current, mail is opened and processed
  • Identify and correct any errors regarding documents not having required signatures from providers
  • Acquire and submit reimbursements using concur
  • Input and manage check requests via excel spreadsheet to ensure it stays up to date
  • Compiles and condenses technical and statistical data for reports and records.

Office Coordinator

Mednax Medical Group (Perinatal Group)
Austin, TX
06.2020 - 03.2023
  • Maintains records, documentation, and files, particularly more complex or sensitive files such as employee files
  • Maintains office supplies inventory
  • Ensure the timeliness and accuracy of patient charge entry into the billing system and assists with collecting and recording co-pays (cash and/or charge) Supervise the work of office employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Interpret and communicate work procedures and company policies to staff
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
  • Work as needed with various departments including Administration, HR, Provider Enrollment, Billing, Information Technologies for communication and demands of practice.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Provided administrative support for all departments in the organization as necessary.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Monitored office budget expenditures on a monthly basis.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.

Patient Service Associate Supervisor

Mednax Medical Group (Cardiology)
Austin, TX
10.2017 - 06.2020
  • Administers patient accounts for various organizations and patients, including monitoring the receipt and post of payments, maintenance of financial records, and third party payments in a timely manner
  • Documents and audits charts for correct verification process within a specific timeframe and for a variety of physicians
  • Analyzes and condenses incoming data from various customers, and securely accesses third party payer online portals in compliance with confidentiality policies
  • Hiring and training of new employees as well as introducing new strategies to improve customer satisfaction and efficiency in the office.
  • Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
  • Provided information to patients regarding billing procedures and payment plans.
  • Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
  • Collaborated with clinical and administrative staff to meet patient needs.

Front Desk Admin

Mednax Medical Group (Billing Office)
Austin, TX
04.2016 - 10.2017
  • Responsible for clerical assistance to the regional staff, to aid in insuring maximum payment of accounts
  • Copies all credit balance forms, payment forms, secondary insurance EOB’s, and interest income and non-postable cash EOB’s
  • Support for Accounts Receivable Manager/ Supervisor Maintain strict confidentiality in accordance with HIPAA regulations and Company policy
  • Assisted Support Services Department provided back up as needed for bank deposit processing activities including batching, balancing and copying
  • Sent out back-up copies of payment and non-paid EOB’s to other regions on a weekly deadline.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Education

Masters in Business Administration -

Huston-Tillotson University
05.2021

Bachelor of Arts in Business Management -

Huston-Tillotson University
05.2016

Skills

  • Financial Reporting
  • Staff Leadership
  • Operations Oversight
  • Staff Development
  • Facility Management
  • Account Management
  • Operations Management
  • Team Supervision
  • Training Coordination
  • Staffing
  • Business Development
  • Compliance Monitoring
  • Data Analysis
  • Regulatory Standards
  • Staff hiring

Certification

Texas Notary Certification, 2021-01-01, 2025-12-31

References

References available upon request.

Timeline

Center Manager

HCA Healthcare
07.2023 - Current

Medical Office Coordinator

HCA Healthcare Physician Services Group
03.2023 - 07.2023

Office Coordinator

Mednax Medical Group (Perinatal Group)
06.2020 - 03.2023

Patient Service Associate Supervisor

Mednax Medical Group (Cardiology)
10.2017 - 06.2020

Front Desk Admin

Mednax Medical Group (Billing Office)
04.2016 - 10.2017

Masters in Business Administration -

Huston-Tillotson University

Bachelor of Arts in Business Management -

Huston-Tillotson University

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Kenneth Davis Jr