Kenneth D. Cherry

Thirteen years of comprehensive human resource experience including recruitment and retention, training and development, conflict resolution, change management, labor relations, and benefits administration. Experience managing large complex properties effectively increasing service scores and employee effectiveness. Managed a staff of five human resources professionals, with two moving into director roles.

• KYC Specialist, JP Morgan Chase, 800 Brooksedge Drive, Westerville, Ohio, 43081, 01/17/16, Present, Review Business and Consumer accounts to determine expert knowledge of the customer as it related to various Anti-Money Laundering and Terroristic Financing laws and provisions., Follows established procedures ensuring compliance with all rules and policies.
• Telephone Banker, JP Morgan Chase, 1111 Polaris Pkwy (McCoy Dr.), Columbus, Ohio, 43240, 09/08/15, 01/17/16, Provide excellent service to customers calling regarding their Chase Accounts over the telephone., Received Top Performer ratings for the first two months of my three months of employment.
• Service Team Leader, Meijer Store 143, Lewis Center, Ohio, 11/17/08, 07/15/15, Planned, directed and controlled the activities of the service department., Responsible for cashiers, utility workers, service coordinators, service desk personnel, and cash office attendants., Assists in coordinating and facilitating the guest check out experience by directing cashiers, helping cashiers and participating in cash handling and cash drops., Provides direct leadership as a Cashier Trainer in all aspects of the job., Participate in Meijer's Safety program for two years as Safety Co-Chair.
• Human Resources Director, Millennium Broadway Hotel, New York City, New York, 12/02/05, 07/13/07, Implemented people oriented initiatives to enhance retention., Worked aggressively with the union to negotiate several union agreements., Supervised a staff of five and received comprehensive audits with no findings.
• Human Resources Director, Millennium Cincinnati Hotel, Cincinnati, Ohio, 02/07/01, 12/02/05, Reorganized human resources office, implementing new programs and procedures to meet audit standards., Negotiated two union contracts in the room's division area.
• Assistant Human Resources Director, Millennium Cincinnati Hotel, Cincinnati, Ohio, 06/26/95, 02/07/01, Implemented comprehensive programs to reduce worker compensation cost and return to work programs., Instituted orientation and training programs.