Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Diaz

Kenneth Diaz

Grand Junction,CO

Summary

Driven by a commitment to excellence, I leveraged my expertise in cleaning and sanitation, alongside strong decision-making abilities, at Berna Hererra Rojo to enhance guest satisfaction and improve operational efficiency. By developing SOPs and optimizing team schedules, I significantly increased staff retention and reduced guest complaints, showcasing my ability to deliver superior results through effective leadership and innovative problem-solving.

Overview

17
17
years of professional experience

Work History

Diaz Housekeeping

Berna Hererra Rojo
08.2020 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
  • Increased staff retention rates through ongoing support and encouragement, creating a stable workforce within the housekeeping department.
  • Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
  • Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Laborer

Diaz A-Z Construction
05.2007 - 07.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Helped with erecting scaffolding and ladders.
  • Installed drywall, siding and other structural components.

Education

Diploma - Standard Education

Grand Junction High School
Grand Junction, CO
05.2007

Skills

  • Cleaning and sanitation
  • Cleaning practices
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Employee Motivation
  • Customer service focus
  • Dusting furniture
  • Window Cleaning
  • Folding clean laundry
  • Cleaning techniques
  • Problem-Solving
  • Creative Thinking
  • Decision-Making

Timeline

Diaz Housekeeping

Berna Hererra Rojo
08.2020 - Current

Laborer

Diaz A-Z Construction
05.2007 - 07.2020

Diploma - Standard Education

Grand Junction High School

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Kenneth Diaz