Summary
Work History
Education
Timeline
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Kenneth Dismuke

Milwaukee,WI

Summary

High energy Guest Services Supervisor with over fifteen years of experience focused on providing exceptional customer service and front office management in diverse hospitality environment.

Administration: Competently grasp administrative matters including screening calls managing Calendars, planning meetings, making travel arrangements, composing documents, and organizing

Managements: Strong managerial leadership through training, coaching, and mentorship, excellent organization and project management skills with keen attention to detail, Use of sound judgement.

Communications: Exceptionally interpersonal with all levels of staff and maintain the highest level of confidentiality; recognized for tact and discretion in handling sensitive issues.

Work History

Guest Host

Homewood Suites By Hilton Downtown Milwaukee
  • Provided information regarding the Hotel amenities and services. Host for the evening managers reception.
  • Insure the service recovery program as well as assisted in the employee incentive program.

Front Desk Supervisor

Doubletree Hotel Downtown
  • Assist with administrative functions involved in the day to day management of the Front Desk including ensuring the Agents are completing their checklist and all other duties throughout the shift.
  • Ensure total compliance with standards of operations and standards of service at all times throughout the division.
  • Assist with the training and development of all line colleagues in the Front Office.

Guest Host

The Twelve Centennial Park
  • Greeted and escorted guests promptly to their rooms, eloquently suggesting appropriate, personalized recommendations of the property based on the distinctness of the guest and their visit, according to Legendary Quality Experiences.
  • Provided general information regarding events in the city within the next several days. Be able to make several personalized recommendations for dining, including the ability to describe in-house menus. Ability to describe the essence and unique features of the spa.
  • Received complaints with empathy, keeping the guest's perspective in mind, responding urgently and appropriately, including immediate notification of the duty manager or the next available manager.

Desk Supervisor

Hilton Garden Inn/Milwaukee Airport
  • Assist with administrative functions involved in the day-to-day management of the Front Desk including ensuring the Agents are completing their checklist and all other duties throughout the shift.
  • Ensure total compliance with standards of operation and standards of service at all times throughout the division.
  • Assist with the training and development of all line colleagues in the Front Office.
  • To be a part of the Emergency Response Team in the hotel reporting immediately to the scene of any emergency at the hotel, and follow the correct protocol according to the SOP.

Education

B.A. Business Administration -

Morris Brown College
Atlanta, GA

Timeline

Guest Host

Homewood Suites By Hilton Downtown Milwaukee

Front Desk Supervisor

Doubletree Hotel Downtown

Guest Host

The Twelve Centennial Park

Desk Supervisor

Hilton Garden Inn/Milwaukee Airport

B.A. Business Administration -

Morris Brown College

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