Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth D. Miller Jr.

Louisville,KY

Summary

Dedicated professional with 8 months of experience in the OGD role at UPS, providing support to ramp supervisors and assuming leadership responsibilities. Proven commitment to safety and operational excellence, ensuring efficient aircraft and package flow. Focused on fostering accountability and teamwork within the team to enhance performance and service standards. Eager to leverage OGD experience to drive results and maintain high service quality at UPS.

Overview

18
18
years of professional experience

Work History

Customer Experience Specialist

Vacasa
Orlando, USA
05.2021 - 11.2023
  • Collaborate with local staff to coordinate guest arrivals, ensuring maintenance and amenities align with reservations.
  • Trained new team members on customer service best practices and tools.
  • Analyzed customer feedback to identify improvement areas in services.
  • Managed customer inquiries through phone, email, and live chat channels.
  • Collaborated with property managers to resolve guest concerns efficiently.

Disney Cast Member

Walt Disney Parks and Resorts
Orlando, FL
01.2014 - 08.2018
  • Assisted in training new cast members on operational procedures.
  • Maintained cleanliness and safety standards throughout designated areas.
  • Delivered exceptional guest service in fast-paced environment.
  • Adhered to company policies while handling guest inquiries and concerns.
  • Participated in daily briefings to align on performance and service goals.
  • Resolved guest inquiries and concerns with professionalism and efficiency.

Key Holder Supervisor

Cardboard Heroes
Louisville, KY
09.2005 - 12.2013
  • Supervised daily store operations and ensured adherence to company policies.
  • Managed cash handling procedures and maintained accurate financial records.
  • Trained and mentored new staff on customer service best practices.
  • Assisted in inventory management and restocked merchandise as needed.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Maintained a safe and secure environment within the store.

Education

Associate of Arts - Event Management And Tourism

Sullivan University
Louisville, KY
12-2013

High School Diploma -

Doss High School
Louisville, KY
05-2003

Skills

  • Customer services
  • Leadership
  • Team training
  • Conflict resolution
  • Service improvement
  • Problem solving
  • Events planning
  • Team-work

Timeline

Customer Experience Specialist

Vacasa
05.2021 - 11.2023

Disney Cast Member

Walt Disney Parks and Resorts
01.2014 - 08.2018

Key Holder Supervisor

Cardboard Heroes
09.2005 - 12.2013

Associate of Arts - Event Management And Tourism

Sullivan University

High School Diploma -

Doss High School

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