Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Kenneth Dodd

Parachute,CO

Summary

Dynamic Sr Technical Specialist at Ricoh USA with a proven track record in optimizing performance and enhancing operational efficiency. Expert in application support and customer service, I led strategic projects and mentored teams, driving innovation and technical excellence. Recognized for implementing best practices that improved service delivery across diverse client environments.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Sr Technical Secialist

Ricoh USA
11.1982 - 07.2024
  • Led complex technical projects, ensuring alignment with organizational goals and client requirements.
  • Developed and implemented strategic solutions to enhance operational efficiency across teams.
  • Mentored junior specialists, fostering skill development and knowledge transfer within the department.
  • Analyzed system performance data to identify areas for improvement and optimize service delivery.
  • Serviced wide range of equipment over broad customer base while maintaining statistical requirements over large geographical area.
  • Collaborated with cross-functional teams to drive innovation in technology integration and support services.
  • Streamlined workflows by implementing best practices and standard operating procedures for technical support.
  • Conducted training sessions for staff on new technologies and tools, enhancing team capabilities and productivity.

Education

Technical And Computer Literacy in Microsoft Apps.

Saddleback College
Mission Viejo, CA

Skills

  • Customer support
  • Expert problem solving
  • Application support
  • Business analysis
  • Team mentoring
  • Performance optimization
  • Network architecture
  • Technical leadership
  • Advanced troubleshooting

Certification

A+, Net+

Interests

I love to golf, fish, surf, hiking and enjoy wood working as well as spending time with family and friends

  • Outdoor Recreation
  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I participate in a variety of outdoor recreational activities

Timeline

Sr Technical Secialist

Ricoh USA
11.1982 - 07.2024

Technical And Computer Literacy in Microsoft Apps.

Saddleback College

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Kenneth Dodd