Overview
Work History
Education
Skills
References
Summary of qualifications
Timeline
Generic

Kenneth Doull

Lady Lake

Overview

31
31
years of professional experience

Work History

Office Manager /Customer Care Manager

101 Mobility
Coralville
01.2020 - Current
  • Manage daily functions of two mobility offices, focusing on evaluations, sales, and service of home medical equipment.
    Supervise employees to improve productivity and engagement across teams.
    Handle inventory and fleet management, maintaining accurate stock levels and vehicle readiness.
    Conduct repairs and installations of home access equipment, delivering reliable solutions to clients.

Corporate Service Coordinator

McGregors Furniture
01.2016 - 01.2020
  • Managed service department operations for McGregors furniture chain, ensuring efficient customer contact and support.
    Scheduled service technicians to optimize response times for warranty repairs.
    Communicated daily with vendors regarding warranty claims and credits.
    Trained service and warehouse staff to enhance operational efficiency.
    Conducted monthly store inventories to maintain accurate stock levels.
    Oversaw fleet management to ensure reliable transportation of goods.

Sales & Service Manager

Arona Corporation dba Aarons Sales and Lease
01.2008 - 01.2016
  • Responsible for the acquisition & maintenance of customers in a retail environment specializing in leasing furniture, appliances and electronics. Contributing excellent customer service & marketing for over 1000 customer accounts. Training and supervision of staff and delivery operations. Managing all inventory service needs and RMA issues.

Store Manager

Appliance & Furniture Rental
01.1995 - 01.2005
  • Managed rental accounts and retail sales operations to maximize revenue.
    Delivered exceptional customer service and executed effective store marketing strategies.
    Prospected new accounts while overseeing staff management and training initiatives.
    Administered payroll, inventory control, vehicle maintenance, and store expense oversight.
    Oversaw collections and advertising efforts to enhance brand visibility.
    Trained new employees for management positions to ensure operational continuity.
    Position eliminated following company consolidation and sale.

Education

High School Diploma -

Lakeland SR. High School
Lakeland, Florida

AA - Elementary Education

Polk Community College
Lakeland, FL

BS - Business Management

University of North Florida
Jacksonville, FL

Skills

  • Office administration and management
  • Inventory control and management
  • Fleet and equipment oversight
  • Customer support and technical assistance
  • Vendor relations and communication
  • Service scheduling and coordination
  • Team supervision and training

References

  • Jamieson, Winders, Manager of Technical Services, Assessment Technology Engineering, jamison.winders@pearson.com, (319) 400-0369, Pearson
  • Brian, Adam, Facilities manager, Regina schools, baadam5050@gmail.com, (319) 541-8462, Iowa City

Summary of qualifications

  • 25+ Years Management/Supervisory experience.
  • 15+ Years of rental account management.
  • 20 + Years of sales experience.
  • 20+ Customer service & user support.
  • 10+Years computer maintenance & software installation.
  • 6+ Years home renovation and repair.
  • 15+ years of mechanical trouble shooting and repair

Timeline

Office Manager /Customer Care Manager

101 Mobility
01.2020 - Current

Corporate Service Coordinator

McGregors Furniture
01.2016 - 01.2020

Sales & Service Manager

Arona Corporation dba Aarons Sales and Lease
01.2008 - 01.2016

Store Manager

Appliance & Furniture Rental
01.1995 - 01.2005

High School Diploma -

Lakeland SR. High School

AA - Elementary Education

Polk Community College

BS - Business Management

University of North Florida

Similar Profiles

CREATE PROFILE
Kenneth Doull