Golf
Kenneth Dudek
IT Professional
Sarasota,FL
Summary
Having completed the CompTIA A+ certifications, I am seeking an entry level IT position to prove myself and grow further. I offer intangibles such as maturity, integrity, ownership and accountability and my prior work experiences have provided a foundation upon which to build a new and promising career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations/Administration
Latitude 23.5 Coffee And Tea
11.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and proactively working with clients to insure timely delivery and proper order quantities
- Craft labels using Quick Label software for custom/new labels for clients and edit/update labels for current in-house products
- Manage quickbooks for invoicing, orders and receiving payments
- Deeply involved with production and prioritization of product fulfillment
Sales Manager
Bogati Urns
09.2020 - 07.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Reorganized warehouse that created efficiencies due to expansion of product lines and sales growth
- Proficient in quickbooks, shopify, salesforce and shipstation
Customer Service Representative
Certified Collectibles Group
02.2019 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Deli Manager
Publix Supermarkets
09.2010 - 02.2019
- Trained associates on the use off company software for training modules, inventory management and ordering schedules.
- Proficient in Oasis and a variety of proprietary Publix software programs.
- Trained associates and future managers on training software and inventory management tools.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
Education
Bachelor of Science - Marketing
Virginia Commonwealth University
Richmond, VA05.1992
Skills
- Competent using multiple CRM's
- Quickbooks
- MS Office and Windows 365
- Shopify
- Quicklabel
Certification
CompTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Became proficient in a variety of software programs and trained others
- Steered customers through company websites to insure proper use and to provide maximum satisfaction
Interests
Boxing
Outdoors
Timeline
Operations/Administration
Latitude 23.5 Coffee And Tea
11.2022 - Current
Sales Manager
Bogati Urns
09.2020 - 07.2022
Customer Service Representative
Certified Collectibles Group
02.2019 - 09.2020
Deli Manager
Publix Supermarkets
09.2010 - 02.2019
Bachelor of Science - Marketing
Virginia Commonwealth University
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