Server
The Eagle House
07.2025 - 04.2026
Hi, I’m
Kenneth Durandetto
Ewa Beach,US
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
- Customer service
- Labor management
- Operations management
- Team Training
- Training development
- Menu development
- Employee retention
- Health inspections
Work History
The Eagle HouseBuffalo, NY
Server
07.2025 - 04.2026
Job overview
- Delivered exceptional customer service in fast-paced dining environment.
- Facilitated efficient table turnover, enhancing overall guest satisfaction.
- Trained new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Managed cash transactions and reconciled daily sales reports accurately.
Signature Prime Steak And SeafoodOahu Hawaii
General Manager
11.2013 - 06.2025
Job overview
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Aoki GroupHonolulu, HI
Restaurant Consultant
09.2023 - 01.2024
Job overview
- Developed comprehensive operational strategies to enhance kitchen efficiency and reduce waste.
- Collaborated with management to design training programs for staff performance improvement.
- Analyzed customer feedback to refine menu offerings and improve guest satisfaction scores.
- Implemented cost-control measures that optimized inventory management and reduced expenses.
- Facilitated communication between front-of-house and back-of-house teams for improved service delivery.
Table 34Las Vegas, NV
Maitre D'
11.2004 - 10.2013
Job overview
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed reservations and seating arrangments, optimizing table turnover and enhancing customer satisfaction.
- Oversaw front-of-house operations, ensuring exceptional guest experiences and efficient service delivery.
Pranzo at the Raddison Hotel and Suites.Buffalo, NY
Server Captain
08.1996 - 09.2004
Job overview
- Supervised team of servers, ensuring high standards of service and guest satisfaction.
- Trained new staff on menu knowledge, service protocols, and operational procedures.
- Coordinated dining room setup and breakdown for efficient service flow.
- Resolved customer complaints promptly to enhance dining experience and retention.
Timeline
Restaurant Consultant
Aoki Group
09.2023 - 01.2024
General Manager
Signature Prime Steak And Seafood
11.2013 - 06.2025
Maitre D'
Table 34
11.2004 - 10.2013
Server Captain
Pranzo at the Raddison Hotel and Suites.
08.1996 - 09.2004
Overview
30
years of professional experience