Hi, I’m
Kenneth Durandetto
Buffalo,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
32
years of professional experience
Work History
Aoki Group/Herringbone Honolulu, HI
Restaurant Consultant
09.2023 - 01.2024
Job overview
- Collaborated with chefs to create new menu items that catered to evolving consumer tastes and preferences.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reviewed business finances and back-end administrative procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Updated business appearance, decor, social media accounts and promotional strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Signature Prime Steak And SeafoodHonolulu, HI
General Manager
11.2013 - 05.2023
Job overview
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Paid attention to detail while completing assignments.
Table 34
Maitre D'
11.2004 - 10.2013
Job overview
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Pranzo Ristorante at the Raddison Hotel and SuitesBuffalo, NY
Server Captain
08.1996 - 09.2004
Job overview
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
Justines at the Buffalo HiltonBuffalo, NY
Server Captain
01.1992 - 02.1996
Job overview
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Erie Community College, Buffalo, NY
No Degree from Hotel, Motel, And Restaurant Management
1994
Skills
- Financial Planning
- Sound Judgment
- Vendor Negotiations
- Inventory Tracking and Management
- Performance Evaluation and Monitoring
- Decision-Making
- Team Leadership
- Training and coaching
- Motivation
- Recipes and menu planning
- Employee Development
- Employee Motivation
Timeline
Restaurant Consultant
Aoki Group/Herringbone
09.2023 - 01.2024
General Manager
Signature Prime Steak And Seafood
11.2013 - 05.2023
Maitre D'
Table 34
11.2004 - 10.2013
Server Captain
Pranzo Ristorante at the Raddison Hotel and Suites
08.1996 - 09.2004
Server Captain
Justines at the Buffalo Hilton
01.1992 - 02.1996
Erie Community College
No Degree from Hotel, Motel, And Restaurant Management
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