Kenneth Dykes

Work History

Agency Within

11 2023 - 02 2025

Secured vendor contracts resulting in a 28% increase in annual cost savings.
Collaborated with the IT department to implement office technology and asset inventory upgrades fortifying data security.
Spearheaded the implementation of a google based digital ticketing system to capture and facilitate office request and work orders resulting in a 43% increase in employee engagement and a 20% reduction in resolution time.
Enforced workplace fire, life, and safety protocols, optimizing floorplan drawings/layouts guaranteeing building compliance.
Orchestrated over 50 quarterly internal and external office events including client lunches.

The Dermatalogy Specialist

06 2023 - 08 2023

Successfully coordinated over 500 weekly procedures partnering with physicians, obtaining prior authorizations and verifying insurance coverage adhering to HPPA confidentiality policies.
Achieved 40% increase in operational efficiency by sourcing cost-effective service contracts for medical and office supplies with a quarterly budget of $15k.
Improved customer service standards by collaborating with receptionist and support staff, {welcoming and registering paitents, clients and visitors] resulting in 25% uplift in patient experience and retention.
Managed staff scheduling for 25 employees, including medical assistants and receptionist for 2 physician practice locations.

NADAP

02 2022 - 01 2023

Successfully reduced office expenditures by over $20k through negotiating vendor SLA's and product pricing.
Identified cellular vendor charge discrepancy through invoice reconciliation leading to a $2,500 monthly expense reduction.
Increased operational efficiency by 40% through constructing paperless environments improving workflow across 6 office locations.
Organized and updated databases, including over 120 new hires, employee separations, equipment deployments and building access badge permissions.

Brooklyn Snackbox

01.2021 - Current

Implemented effective social media marketing strategies resulting in significant 60% increase in profits and customer engagement.
Streamlined operational procedures for menu execution, ensuring consistent delivery of signature items and customer favorites.
Reconciled daily sales and financial reports overseeing $5k quarterly budget negotiating contracts for high quality supplies.
Managed end-to-end business processes to maintain operational efficiency and drive profitability.

New York Genome Center

04 2014 - 01 2021

Managed day-day operations for over 250 employees overseeing team of 10, including administrative assistants, porters and engineers across 7 floors.
Spearheaded move to a paperless environment integrating processes to manage incoming/outgoing mail as well as over 350 company events, meetings, siminars, new hires, and employee separations reducing labor hours weekly by 15%.
Developed and mapped interactive digital floor plans to reflect staff seating, furniture moves, equipment locations and shelter in place emergency management highlights. (emergency exits, AED and first aid locations)
Liaised with landlord on building compliance including repairs, maintenance, rent, emergency management, renovations and vendor insurance.
Promoted building security issuing and restricting badge access to over 20 science labs and subtenant spaces.
Supported leadership overseeing all aspects of equipment installations, HVAC maintenance and repairs maintaining tight cost controls successfully reducing expense 40% annually.